Sync encountered an error while syncing: Incorrect account name or password
I get this error on every run of Firefox. On multiple machines. I've tried everything suggested on your "https://support.mozilla.org/en-US/kb/how-to-update-to-the-new-firefox-sync" page to no avail. My settings are set to accept all but third party cookies, and dom storage is enabled. I've tried safe mode also.
I've turned on services.sync logging (also on pastebin.mozilla.org):
1421507984979 Sync.Service INFO Loading Weave 1.37.0 1421507984980 Sync.Engine.Clients DEBUG Engine initialized 1421507984981 Sync.Engine.Clients DEBUG Resetting clients last sync time 1421507984985 Sync.Tracker.Bookmarks TRACE Loading json from disk: changes/bookmarks 1421507984986 Sync.Engine.Bookmarks DEBUG Engine initialized 1421507984986 Sync.Engine.Bookmarks TRACE Loading json from disk: toFetch/bookmarks 1421507984986 Sync.Engine.Bookmarks TRACE Loading json from disk: failed/bookmarks 1421507984989 Sync.Engine.Forms DEBUG Engine initialized 1421507984992 Sync.Engine.History DEBUG Engine initialized 1421507984995 Sync.Engine.Passwords DEBUG Engine initialized 1421507984999 Sync.Engine.Prefs DEBUG Engine initialized 1421507985002 Sync.Engine.Tabs DEBUG Engine initialized 1421507985002 Sync.Engine.Tabs DEBUG Resetting tabs last sync time 1421507985008 Sync.Engine.Addons DEBUG Engine initialized 1421507985009 Sync.Service INFO Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:35.0) Gecko/20100101 Firefox/35.0 1421507985013 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score. 1421507985014 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1421507985014 Sync.Service DEBUG Caching URLs under storage user base: https://sync-192-us-west-2.sync.services.mozilla.com/1.5/17968042/ 1421507985014 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1421507985014 Sync.AddonsReconciler INFO Registering as Add-on Manager listener. 1421507985015 Sync.AddonsReconciler DEBUG Adding change listener. 1421507985015 Sync.Tracker.History INFO Adding Places observer. 1421507985017 Sync.Tracker.Bookmarks TRACE Got start-tracking. 1421507985021 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1421507985022 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1421507985024 Sync.Engine.AdblockPlus DEBUG Engine initialized 1421507985025 Sync.Status DEBUG Status.service: success.status_ok => success.status_ok 1421507985027 FirefoxAccounts DEBUG fetchKeys: true 1421507985664 FirefoxAccounts ERROR error GETing /account/keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token in request signature","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format"} 1421507985664 Sync.BrowserIDManager ERROR Authentication error in _fetchTokenForUser: AuthenticationError([object Object]) 1421507985665 Sync.Status DEBUG Status.login: success.login => error.login.reason.account 1421507985665 Sync.Status DEBUG Status.service: success.status_ok => error.login.failed 1421507985665 Sync.SyncScheduler DEBUG Clearing sync triggers and the global score.
Zgjidhje e zgjedhur
Try to disconnect and reconnect to Sync via the Firefox > Preferences > Sync window.
You may also have to delete the signedInUser.json file in the profile folder.
You can use this button to go to the currently used Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
Krejt Përgjigjet (3)
Zgjidhja e Zgjedhur
Try to disconnect and reconnect to Sync via the Firefox > Preferences > Sync window.
You may also have to delete the signedInUser.json file in the profile folder.
You can use this button to go to the currently used Firefox profile folder:
- Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
No improvement. The signedInUser.json file appears to be a session file that disappears on quit. I removed it during a session, then reconnected. Still getting the invalid token error: 1421577426649 FirefoxAccounts ERROR error GETing /account/keys: {"code":401,"errno":110,"error":"Unauthorized","message":"Invalid authentication token in request signature","info":"https://github.com/mozilla/fxa-auth-server/blob/master/docs/api.md#response-format"}
Full text of sync-log http://pastebin.mozilla.org/8241774
Solved. Deleted signedInUser.json file as you suggested. What seems to have had a greater effect is starting firefox in safe mode, then restarting again in safe mode from the help menu. This reconciled what appears to have been interference with the kechain services integration extension.
Thanks for your help, Cheers!