And the reports say . . . . what?

Please give more information.

Hello,

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Thank you!

As you can see ASC finds all of these pups. (total of 24 this time) Did not do this with IE, but since I have Microsoft 7 IE11 will not let me axcess my bank.

So it is basically making you be worried about tracking cookies.

Tell all of your protection programs to leave the browsers alone. This includes disk cleaners.

Malwarebytes has found 506 PUPs linked to Mozilla\Firefox\Profiles\nnhbuugx.default, Chrome, and has quarantined them. Firfox still crashes or runs slowly. What is nnhbuugx? I am running Firefox 38.0.1 in Windows 7. Am also having blue screen issues with windows\minidump .dmp and AppData\Local\Temp\WER-21xxxxx-0.sys data.xml. Maybe related or not, don't know. Why does Malwarebytes--recommended by Mozilla--flag so many Firefox files? What is Chrome? The system crashed at the end of the scan while quarantining the files, restarted after collecting 397 of them.(nnhbuugx). Is that a 'bugcheck' file from Mozilla?

Today the system crashed in Firefox as what appeared to be a pop-up (screen whitened) was trying to open, and Firefox 'froze'.

I found many articles that had lmZNVK7a82O8cufhdfB9dUDfA2 (one of your add-ons), but while many talked of mal-ware, there was no direct mention that it is mal-ware.

Please follow these directions carefully;

Download Firefox Full Version For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.

• Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.

Look for, and rename any Mozilla and Firefox folders by adding .old to them.

Now run the full installer. If all goes well, remove the OLD folders when you are done.

Probably you were running Malwarebytes because your system and perhaps Firefox itself, had unwanted behavior?

heetherl said

Malwarebytes has found 506 PUPs linked to Mozilla\Firefox\Profiles\nnhbuugx.default, Chrome, and has quarantined them. Firfox still crashes or runs slowly. What is nnhbuugx?

nnhbuugx is the first half of a Firefox profile name. Profile folder names are semi-randomized to protect against easily guessing the folder name (or in other words, to make it a bit harder for other software to find your private Firefox data).

heetherl said

Am also having blue screen issues with windows\minidump .dmp and AppData\Local\Temp\WER-21xxxxx-0.sys data.xml.

Blue screen crashes can indicate a severe incompatibility with a device driver, which could be a display driver (monitor), input device driver (e.g., mouse), output device driver (e.g., speakers), or perhaps something else.

Does this happen often or only intermittently? Try Firefox's Safe Mode, a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Diagnose Firefox issues using Troubleshoot Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

• "3-bar" menu button > "?" button > Restart with Add-ons Disabled
• Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any less crashy?

heetherl said

Why does Malwarebytes--recommended by Mozilla--flag so many Firefox files? What is Chrome?

In the world of Firefox, chrome refers to the user interface of the Firefox, and is distinguished from content, which is supplied by websites. If Malwarebytes was removing things from one or more folders named chrome in your profile folder, those probably were add-ons (specifically extensions).

After you get Firefox reinstalled per Fred's directions, check your Add-ons page for anything unknown or suspicious that you did not install yourself. Either:

• Ctrl+Shift+a (Mac: Command+Shift+a)
• "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Extensions. Then cast a critical eye over the list on the right. If in doubt, disable.

Often a link will appear above at least one disabled extension to restart Firefox. You can complete your work on the tab and click one of the links as the last step.

Does that help?

Also, run a few of the other free cleaning tools in our support article, since different tools have different detections: Troubleshoot Firefox issues caused by malware.