Join the Mozilla’s Test Days event from Dec 2–8 to test the new Firefox address bar on Firefox Beta 134 and get a chance to win Mozilla swag vouchers! 🎁

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

I lost my phone & I don't have 2FA backup recovery codes for Bugzilla?

  • 3 përgjigje
  • 1 e ka hasur këtë problem
  • 2 parje
  • Përgjigjja më e re nga noobwriterishere

more options

I lost my phone & I don't have 2FA backup recovery codes for Bugzilla. On that phone only I saved those backup recovery codes. I'm just frustrated about logging-in to my Account. Please help me ASAP!

I lost my phone & I don't have 2FA backup recovery codes for Bugzilla. On that phone only I saved those backup recovery codes. I'm just frustrated about logging-in to my Account. Please help me ASAP!

Krejt Përgjigjet (3)

more options

If you lost access to the Bugzilla account or other account due to not being able to enter TOTP code or using a recovery code for 2FA then normally your only option is to create a new account with a different email address. That is why it is important to have a backup of the recovery codes in a safe place.

You can also keep a backup of the QR code used to initialize the authenticator app.

more options

In the event that the passwords information is lost, you should record all information in a separate text file somewhere else on your hard drive, or written down. You can easily copy and paste if you need to do so. If you are concerned about someone else looking at that file, you can compress it using a password.

more options

I am facing the same problem. I can recover the account, but I can't find my earlier passwords. due to en error in update, my copies of recovery key became corrupted.