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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

I forgot 2nd authentication and recovery key

  • 3 përgjigje
  • 0 e kanë hasur këtë problem
  • 5 parje
  • Përgjigjja më e re nga cor-el

yjhoon3658
yjhoon3658
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Hi, I have trouble in login. I set 2nd authentication with wrong app, and I didn't backup my recovery key. I also formatted my desktop, so I cannot find recovery key, didn't set firefox sync, and all of my device wasn't connect with my ID.

In this case, how I can recovery my ID...?

And if I cannot recovery my ID, can I delete addon that already being distributed.

Hi, I have trouble in login. I set 2nd authentication with wrong app, and I didn't backup my recovery key. I also formatted my desktop, so I cannot find recovery key, didn't set firefox sync, and all of my device wasn't connect with my ID. In this case, how I can recovery my ID...? And if I cannot recovery my ID, can I delete addon that already being distributed.

Krejt Përgjigjet (3)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Note that you shouldn't confuse the 10 digit TOTP recovery codes you can use in case of issues with the authenticator app with the 32-character recovery key you can use when you forgot the password and do a password reset. Without access to the authenticator app and the TOTP recovery codes your only option is to create a new Firefox Account.

yjhoon3658
yjhoon3658 I zoti i pyetjes
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Then I cannot remove my add-on that forgot account already uploaded? I must remove it, because when I create new account and re-upload then my customers can refuse add-on (What is now release version.)

cor-el
cor-el
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  • Top 10 Contributor
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You will have to contact AMO at its Discourse forum in case of issues with your AMO user account.

You can also try to contact AMO via email: amo-admins@mozilla.org