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My laptop crashed and after the restore Thunderbird doesnot start again

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After my laptop crashed and I restarted the laptop. Everything works normaly, except the Tunderbird, wich after a long wait gives me the message that thunderbird has crashed and sends a crashreport.

My conclusion is that with the laptop crash something was damaged. I could reinstall Thunderbird hoping that will solve the problem. However before I want to backup the mailfiles. These are substantial and have a lot of emails in many folders and over many years. It would be a disaster if I lost them. I cleaned up a lot in webmail. Wat should I do?

Crashreport.

AvailablePageFile: 1863704576 AvailablePhysicalMemory: 5056364544 AvailableVirtualMemory: 3834146816 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20230826133440 CPUMicrocodeVersion: 0x11 CrashTime: 1693648200 HeadlessMode: 0 InstallTime: 1693644905 ModuleSignatureInfo: {"Microsoft Corporation":["api-ms-win-crt-multibyte-l1-1-0.dll","ucrtbase.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","msvcp140.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["wsock32.dll","dhcpcsvc.dll","usp10.dll","DWrite.dll","wshbth.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","netprofm.dll","npmproxy.dll","dhcpcsvc6.DLL","nlaapi.dll","dnsapi.dll","winnsi.dll","IPHLPAPI.DLL","SHCore.dll","ntmarta.dll","mswsock.dll","dbghelp.dll","WINMMBASE.dll","devobj.dll","winmm.dll","dwmapi.dll","uxtheme.dll","bcrypt.dll","rsaenh.dll","cryptsp.dll","profapi.dll","version.dll","kernel.appcore.dll","bcryptPrimitives.dll","CRYPTBASE.dll","imm32.dll","ole32.dll","msasn1.dll","wintrust.dll","sechost.dll","gdi32.dll","user32.dll","msvcrt.dll","kernel32.dll","crypt32.dll","msctf.dll","psapi.dll","cfgmgr32.dll","KERNELBASE.dll","rpcrt4.dll","ws2_32.dll","combase.dll","nsi.dll","advapi32.dll","shlwapi.dll","oleaut32.dll","clbcatq.dll","sspicli.dll","shell32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","lgpllibs.dll","nss3.dll","mozglue.dll"]} MozCrashReason: Failed to get async shutdown service: NS_ERROR_FILE_NOT_FOUND ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 2046 StartupCrash: 1 StartupTime: 1693648199 SubmittedFrom: Client SystemMemoryUsePercentage: 40 Throttleable: 1 TotalPageFile: 1454456832 TotalPhysicalMemory: 8500887552 TotalVirtualMemory: 4294836224 URL: UptimeTS: 1.59358718 User32BeforeBlocklist: 1 Version: 102.15.0

Dit rapport bevat tevens technische gegevens over de staat van de toepassing toen deze vastliep.

After my laptop crashed and I restarted the laptop. Everything works normaly, except the Tunderbird, wich after a long wait gives me the message that thunderbird has crashed and sends a crashreport. My conclusion is that with the laptop crash something was damaged. I could reinstall Thunderbird hoping that will solve the problem. However before I want to backup the mailfiles. These are substantial and have a lot of emails in many folders and over many years. It would be a disaster if I lost them. I cleaned up a lot in webmail. Wat should I do? Crashreport. AvailablePageFile: 1863704576 AvailablePhysicalMemory: 5056364544 AvailableVirtualMemory: 3834146816 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20230826133440 CPUMicrocodeVersion: 0x11 CrashTime: 1693648200 HeadlessMode: 0 InstallTime: 1693644905 ModuleSignatureInfo: {"Microsoft Corporation":["api-ms-win-crt-multibyte-l1-1-0.dll","ucrtbase.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","msvcp140.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","VCRUNTIME140.dll","api-ms-win-crt-runtime-l1-1-0.dll"],"Microsoft Windows":["wsock32.dll","dhcpcsvc.dll","usp10.dll","DWrite.dll","wshbth.dll","winrnr.dll","pnrpnsp.dll","NapiNSP.dll","netprofm.dll","npmproxy.dll","dhcpcsvc6.DLL","nlaapi.dll","dnsapi.dll","winnsi.dll","IPHLPAPI.DLL","SHCore.dll","ntmarta.dll","mswsock.dll","dbghelp.dll","WINMMBASE.dll","devobj.dll","winmm.dll","dwmapi.dll","uxtheme.dll","bcrypt.dll","rsaenh.dll","cryptsp.dll","profapi.dll","version.dll","kernel.appcore.dll","bcryptPrimitives.dll","CRYPTBASE.dll","imm32.dll","ole32.dll","msasn1.dll","wintrust.dll","sechost.dll","gdi32.dll","user32.dll","msvcrt.dll","kernel32.dll","crypt32.dll","msctf.dll","psapi.dll","cfgmgr32.dll","KERNELBASE.dll","rpcrt4.dll","ws2_32.dll","combase.dll","nsi.dll","advapi32.dll","shlwapi.dll","oleaut32.dll","clbcatq.dll","sspicli.dll","shell32.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","lgpllibs.dll","nss3.dll","mozglue.dll"]} MozCrashReason: Failed to get async shutdown service: NS_ERROR_FILE_NOT_FOUND ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 2046 StartupCrash: 1 StartupTime: 1693648199 SubmittedFrom: Client SystemMemoryUsePercentage: 40 Throttleable: 1 TotalPageFile: 1454456832 TotalPhysicalMemory: 8500887552 TotalVirtualMemory: 4294836224 URL: UptimeTS: 1.59358718 User32BeforeBlocklist: 1 Version: 102.15.0 Dit rapport bevat tevens technische gegevens over de staat van de toepassing toen deze vastliep.

Krejt Përgjigjet (3)

No guarantees on a crash, but some thoughts: - backup the thunderbird folder: c:\users\<yourid>\appdata\roaming\thunderbird - uninstall and reinstall Thunderbird - exit thunderbird - copy the backup to same location. There will be overwrite prompts. Allow. - start TB and see what works. These steps give you a clean starting point.

Bij checking the software to remove I noticed that Thunderbird was installed after the laptop crash. Installation date 2-9-2023 218 MB version 102.15.0 I noticed it took a long time after the laptop crash before the Thunderbird came with the error message. So I suspect the Thunderbird installed itself by te restart. When you try to start thunderbird again the message came fairly soon.

It worked. The only problem is that it reloaded all the mails on the server, also the ones I moved to folders. So I got a lot of doubles to remove.