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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.

Help! How do I prevent Firefox crashing on opening? - Crash Reporter "Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts"

  • 1 përgjigje
  • 6 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga knorretje

mas12779
mas12779
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I have tried to:

  • reinstall Firefox
  • completed various spyware and virus checks
  • ensured windows is up to date etc

See example few crash ID's below

I have tried to: * reinstall Firefox * completed various spyware and virus checks * ensured windows is up to date etc See example few crash ID's below

Krejt Përgjigjet (1)

knorretje
knorretje
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Your crashreport:
https://crash-stats.mozilla.com/report/index/bp-35b1826b-9d53-4c7f-a658-b155b2111108
Firefox 7.0.1 Crash Report [@ _purecall | nsXPTCStubBase::QueryInterface(nsID const&, void**) ]
This is caused by Trusteer Rapport. Try to disable it and see if that stops the crashing.
You can stop Rapport using Start Menu > Programs > Trusteer Rapport > Stop Rapport
You can ask their helpdesk when an updated version of their product will be made available or, if you don't need this software, uninstall it.
http://www.trusteer.com/support/en/report-problem
According to the user in question 892517 Trusteer is aware of the problem and working on a fix.
See also Bug 699776 - crash in nsXPTCStubBase::QueryInterface involving RapportTanzan7.dll or RapportTanzan8.dll in the stack.