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Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

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Instld. Moz. update; can get to site, but password won't work now

  • 1 përgjigje
  • 1 e ka hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga Ibai

jdthrussett
jdthrussett
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I loaded Mozilla update 10. My home page got changed. I fixed that. Now when I go to my bank website, it doesn't recognize my password and I can't get in. I checked add-ons; all are enabled that should be. I cleared history before; what is going on?? How do I get back into my bank? When I called the bank, they get into the site from the same page I'm using by putting in my password; the same page on my computer tells me that the password is not valid??? Did I do something when I downloaded? How do I get back in ? Thanks Judy

I loaded Mozilla update 10. My home page got changed. I fixed that. Now when I go to my bank website, it doesn't recognize my password and I can't get in. I checked add-ons; all are enabled that should be. I cleared history before; what is going on?? How do I get back into my bank? When I called the bank, they get into the site from the same page I'm using by putting in my password; the same page on my computer tells me that the password is not valid??? Did I do something when I downloaded? How do I get back in ? Thanks Judy

Krejt Përgjigjet (1)

Ibai
Ibai
  • Administrator
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Hi!

It seems that in the upgrading process part of your data was lost. Take a look to this article to find out how to recover it: https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile?s=profile&r=3&e=es&as=s#w_passwords