We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

I synced my browser, but my computer is broken, want to download the previous bookmarks, do not have a recovery key, please help, i did save the earlier bookmar

  • 2 përgjigje
  • 2 e kanë hasur këtë problem
  • 1 parje
  • Përgjigjja më e re nga cor-el

more options

My computer crashed. I had synced up all the bookmarks before that i remember, my account was in the email xxxxxxxxxx@xxxxx.xxx How can i now sync those bookmarks, i do not have the device anymore, what do i do with the recovery key? Thanks in advance.

[email address removed by Moderator]

My computer crashed. I had synced up all the bookmarks before that i remember, my account was in the email xxxxxxxxxx@xxxxx.xxx How can i now sync those bookmarks, i do not have the device anymore, what do i do with the recovery key? Thanks in advance. <i>[email address removed by Moderator]</i>

Ndryshuar nga cor-el

Krejt Përgjigjet (2)

more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Did you create a backup of the sync key?

Only if you have the sync key then it should be possible to get the data that was previously stored on the sync server.
Without the sync key your data is lost.