We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Претражи подршку

Избегните преваре подршке. Никада од вас нећемо тражити да зовете или шаљете поруке на број или да делите личне податке. Пријавите сумњиве радње преко „Пријавите злоупотребу” опције.

Сазнај више

Ова тема је архивирана. Питајте друго питање ако вам је потребна помоћ.

Sync not recognizing saved password

  • 2 одговорa
  • 1 има овај проблем
  • 2 прегледа
  • Последњи одговор послао sewmagic

sewmagic
sewmagic
more options

Trying to access Sync. Firefox does not recognize password it saved, even though Sync is working. There is no Master Password set. The same password is saved on other devices (laptop, Android tablet, Android phone). Without being able to login, cannot change password, etc. I really don't want to lose my roughly 300 log-ins.

Any ideas?

Trying to access Sync. Firefox does not recognize password it saved, even though Sync is working. There is no Master Password set. The same password is saved on other devices (laptop, Android tablet, Android phone). Without being able to login, cannot change password, etc. I really don't want to lose my roughly 300 log-ins. Any ideas?

Изабрано решење

If you are synced on multiple devices, you won't lose your logins, even if you reset your password for your Firefox Account. When your reset your Firefox Account password the sync data stored on the sync servers will get erased, but you can just log back into a device that has all of those logins and passwords on it and press the Sync Now button to send that data back to the Firefox Sync servers.

Прочитајте овај одговор са објашњењем 👍 1

Сви одговори (2)

Wesley Branton
Wesley Branton
more options

Одабрано решење

If you are synced on multiple devices, you won't lose your logins, even if you reset your password for your Firefox Account. When your reset your Firefox Account password the sync data stored on the sync servers will get erased, but you can just log back into a device that has all of those logins and passwords on it and press the Sync Now button to send that data back to the Firefox Sync servers.

sewmagic
sewmagic Власник питања
more options

Thank you! Part of my problem was no longer having access to what had been the primary email address associated with the account.

I found out we can now change the primary email address. I added a secondary email, made that one primary, did a password reset on the new primary, and deleted the old address.

And I still have all my log-ins! (YAY!!)