Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

Can't give my child access to Facebook with Parental Controls on and Facebook set as an allowed site

  • 1 svar
  • 1 har detta problem
  • 5 visningar
  • Senaste svar av philipp

PHD77
PHD77
more options

I set up a computer (dell windows 8 laptop) for my child. I have parental controls on, however have Facebook set as an allowed site.

When I try to access Facebook through Firefox on my child's account, it says it is not a trusted site and won't let me go further. I can, however, access Facebook (my child's account) just fine from my account (admin) on the computer.

These are the technical details provided: facebook.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. (Error code: sec_error_unknown_issuer)

Saw some info on adding the additional root certificate, but it was not clear, and I did not fully understand.

All help appreciated!

I set up a computer (dell windows 8 laptop) for my child. I have parental controls on, however have Facebook set as an allowed site. When I try to access Facebook through Firefox on my child's account, it says it is not a trusted site and won't let me go further. I can, however, access Facebook (my child's account) just fine from my account (admin) on the computer. These are the technical details provided: facebook.com uses an invalid security certificate. The certificate is not trusted because the issuer certificate is unknown. The server might not be sending the appropriate intermediate certificates. An additional root certificate may need to be imported. (Error code: sec_error_unknown_issuer) Saw some info on adding the additional root certificate, but it was not clear, and I did not fully understand. All help appreciated!

Alla svar (1)

philipp
philipp
  • Moderator
more options

hi PHD77, setting this family safety option for an account results in ms intercepting secure connections to some common sites like google, facebook, youtube and others. for this to work in firefox, you'd first have to install the certificate of ms family safety into the browser's trust store. therefore while using firefox in the affected account, click on this link, check the box to Trust this CA to identify web sites & confirm the change.

alternatively you'd have to follow the manual steps provided in the micorosft knowledge base article covering that issue at https://support.microsoft.com/en-us/kb/2965142 (in the section about firefox).