Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

System is very slow and freezes up frequently when I try to retreive new mail or open an existing email

  • 4 svar
  • 3 har detta problem
  • 1 visning
  • Senaste svar av Wayne Mery

rochdicomm
rochdicomm
more options

When I try to log into my email account, it is very slow. Then when I try to retrieve new mail or open an existing email the system freezes up and says it is not responding. Then when I try to close the system, it takes several tries to finally do so.

When I try to log into my email account, it is very slow. Then when I try to retrieve new mail or open an existing email the system freezes up and says it is not responding. Then when I try to close the system, it takes several tries to finally do so.

Alla svar (4)

christ1
christ1
  • Top 25 Contributor
more options

What is your anti-virus software?

rochdicomm
rochdicomm Frågans ägare
more options

My anti-virus sw is Norton

christ1
christ1
  • Top 25 Contributor
more options

Try to start Windows in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

rochdicomm said

When I try to log into my email account, it is very slow. Then when I try to retrieve new mail or open an existing email the system freezes up and says it is not responding. Then when I try to close the system, it takes several tries to finally do so.

rochdicomm,

Did you try safe mode?