Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

This morning was asked to update existing account, asked for email address and password, got in but all saved info is gone, like its a new account, need old inf

  • 1 svar
  • 1 har detta problem
  • 2 visningar
  • Senaste svar av sfhowes

edisrael
edisrael
more options

I am able to use the email fine but all previous information, saved emails , folders etc are missing, its like it set up a whole new email, does anyone know where this information is and if it can be retrieved? Thanks for your help in advance.

I am able to use the email fine but all previous information, saved emails , folders etc are missing, its like it set up a whole new email, does anyone know where this information is and if it can be retrieved? Thanks for your help in advance.

Alla svar (1)

sfhowes
sfhowes
  • Top 25 Contributor
more options

Help/Troubleshooting Information, about:profiles. Is there another profile listed besides the one in use? If so, can you select it and 'Launch profile in new browser' and see your old data?