We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

FF hangs then won't quit

  • 1 svar
  • 1 har detta problem
  • 7 visningar
  • Senaste svar av FredMcD

martinr2
martinr2
more options

Hi there

I am having an issue with FF whereby it fails to connect to a site, progress wheel spins round and round. Eventually I have to quit. However, when I do it won't re-open as it says there's another version running. Nothning I can do will then quite whatever vesion my mac thinks is running - force quit doesn't work on it and activity monitor doesn't show any FF version running. Eventually I have to shut down and restart but can only do this by pulling the plug as finder > shut down won't work as it believes FF is still running!

I'm running FF 88.0 on OS 10.15.7

The biggest diagnostic problem is that this doesn't happen all the time, maybe once or twice a week and not always when i'm on the same site.

I would really appreciate any ideas.

Thanks Martin

Hi there I am having an issue with FF whereby it fails to connect to a site, progress wheel spins round and round. Eventually I have to quit. However, when I do it won't re-open as it says there's another version running. Nothning I can do will then quite whatever vesion my mac thinks is running - force quit doesn't work on it and activity monitor doesn't show any FF version running. Eventually I have to shut down and restart but can only do this by pulling the plug as finder > shut down won't work as it believes FF is still running! I'm running FF 88.0 on OS 10.15.7 The biggest diagnostic problem is that this doesn't happen all the time, maybe once or twice a week and not always when i'm on the same site. I would really appreciate any ideas. Thanks Martin

Alla svar (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}