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My shopify website is not loading in Firefox

  • 2 svar
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  • Senaste svar av cor-el

sirhclluk
sirhclluk
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Hello My shopify website is not loading in Firefox desktop. It loads fine in Chrome and Safari. https://christopherjameskull-shop.com/ I've cleared cache and cookies several times, and deleted and re-installed the app. It does work in Firefox on my iphone. Thank you for any help.

Chris

Hello My shopify website is not loading in Firefox desktop. It loads fine in Chrome and Safari. https://christopherjameskull-shop.com/ I've cleared cache and cookies several times, and deleted and re-installed the app. It does work in Firefox on my iphone. Thank you for any help. Chris

Alla svar (2)

Jongore
Jongore
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There could be several possible reasons for your shopify site. Here are a few tips from my end you can take to troubleshoot the issue:

1- Update Firefox: Make sure you're using the latest version of Firefox on your desktop. Sometimes outdated browser versions can cause compatibility issues with certain websites.

2- Disable browser extensions: Some browser extensions or add-ons can interfere with the loading of websites. Try disabling any extensions you have installed in Firefox and see if that resolves the issue.

3- Check browser settings: Occasionally, certain browser settings can affect the loading of websites. Go to the Firefox settings menu and make sure there are no specific settings or preferences that could be causing the problem. You can also try resetting Firefox to its default settings.

4- Test in private browsing mode: Open a new private browsing window in Firefox and try accessing your Shopify website. Private browsing mode disables extensions and uses default settings, so this can help determine if the issue is related to your browser configuration.

5- Contact Shopify support: If the issue persists, it's a good idea to reach out to Shopify support for further assistance. They can investigate the problem from their end and help you identify any potential issues with your website or configuration.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield instead of a gray shield at the left end of the location/address bar in case Enhanced Tracking Protection is blocking content.

  • click the shield icon for more detail and possibly disable the protection

You can check the Web Console for relevant-looking messages about blocked content.

You can try these steps in case of issues with webpages:

You can reload webpage(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Settings).

"Remove the Cookies" for websites that cause problems:

  • Settings -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Settings -> Privacy & Security
    Cookies and Site Data -> Clear Data -> [X] Cached Web Content -> Clear

Start Firefox in Troubleshoot Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration or if userChrome.css/userContent.css is causing the problem.

  • switch to the Default System theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Troubleshoot Mode start window

You can remove all data stored in Firefox for a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox for this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data for that domain that you do not want to lose, make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website, data for that website will be saved once again.