Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Firefox not opening.

  • 3 svar
  • 0 har detta problem
  • 2 visningar
  • Senaste svar av Paul

more options

Firefox has suddenly started to ‘crash’ on startup, I tap the icon, a black screen with the Firefox logo appears for an instant then disappears. I tried to restart the app, then the iPad, then I deleted, restarted the iPad and then reinstalled the app again, no change. I have installed Firefox Focus which does launch but doesn’t have my tabs etc…Firefox still working on iPhone

on iPad Pro 11inch running iPad iOS v18.2

Firefox has suddenly started to ‘crash’ on startup, I tap the icon, a black screen with the Firefox logo appears for an instant then disappears. I tried to restart the app, then the iPad, then I deleted, restarted the iPad and then reinstalled the app again, no change. I have installed Firefox Focus which does launch but doesn’t have my tabs etc…Firefox still working on iPhone on iPad Pro 11inch running iPad iOS v18.2

Alla svar (3)

more options

Hi

I am sorry to hear that Firefox for iOS is crashing. I hope that we can help resolve this for you. Before following the steps below, please make sure that you have updated both your iOS device and Firefox for iOS to the latest versions available.

As a first step, close down many of the tabs that you have open to as few as possible. Does this help reduce the incidence of a crash?

If this does not resolve the issue, open the iOS Settings app, select General then iPhone Storage. Find Firefox and select Offload App. Does this help?

Failing that, we will need to look into this in more detail with some logs from inside your copy of Firefox for iOS. This article will walk you through getting both crash logs and Firefox logs. When you have them, please file them here (a GitHub account is required) so that our developers can look into this further for you.

I hope that this helps.

Hjälpsam?

more options

Hi, thanx for the reply, I’d tried offloading, but that didn’t help, eventually had to clear and uninstall a load of apps so that I could update the iOS, as it needs a large amount of storage in order to update, after that, Firefox is now opening as normal!

thanks again!

Hjälpsam?

more options

That is great news, glad to hear it is working okay for you now.

Hjälpsam?

Ställ en fråga

Du måste logga in på ditt konto för att svara på inlägg. Vänligen starta en ny fråga om du inte har ett konto ännu.