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Firefox crashes

  • 4 svar
  • 2 har detta problem
  • 5 visningar
  • Senaste svar av knorretje

aroy913
aroy913
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When I try to open Firefox, I get a message that it has crashed. Here is exactly what it says: "We're Sorry

Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts.

To help us diagnose and fix the problem, you can send us a crash report."

When I try to open Firefox, I get a message that it has crashed. Here is exactly what it says: "We're Sorry Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report."

Alla svar (4)

the-edmeister
the-edmeister
  • Moderator
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https://support.mozilla.com/en-US/kb/Firefox%20crashes#w_get-help-fixing-this-crash

Type about:crashes in the URL bar and hit Enter.
Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

aroy913
aroy913 Frågans ägare
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I tried the about:crashes thing, and all I get is a message that says nagigation to the webpage was cancelled.

aroy913
aroy913 Frågans ägare
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I finally found the crash id.

Crash ID: bp-1a56c1b4-4824-45eb-817a-351202110922

Crash ID: bp-2d819a4e-f710-43d2-8ae4-286ca2110912

knorretje
knorretje
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Your crashreport is:
https://crash-stats.mozilla.com/report/index/bp-1a56c1b4-4824-45eb-817a-351202110922
Firefox 6.0.2 Crash Report [@ nsStandardURL::SchemeIs(char const*, int*) ]
This crash can be caused by malware as indicated by the Related Bugs. Reason:
strange dll in stackframe #1 and #2
Do a malware check with some malware scanning programs.
You need to scan with all programs because each program detects different malware.
Make sure that you update each program to get the latest version of their databases before doing a scan.

  1. http://www.malwarebytes.org/mbam.php - Malwarebytes' Anti-Malware
  2. http://www.superantispyware.com/ - SuperAntispyware
  3. [http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
  4. http://www.microsoft.com/windows/prod.../default.mspx - Windows Defender: Home Page
  5. http://www.safer-networking.org/en/index.html - Spybot Search & Destroy
  6. http://www.lavasoft.com/products/ad_aware_free.php - Ad-Aware Free


See also:
"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked