Avatar for Username

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer

Denna tråd har arkiverats. Ställ en ny fråga om du behöver hjälp.

when firefox comes on, i get a split screen that is blank, and when i click on a tab, nothing works. is there a problem?

  • 1 svar
  • 1 har detta problem
  • 14 visningar
  • Senaste svar av cor-el

loopy10
loopy10
more options

the split screen is white on the left and blue on the right. it is titled the ask.com home page, and my usual tabs are there. however, if I click on a tab, nothing works. I tried re-downloading firefox, but it changes nothing. help!!!!!

the split screen is white on the left and blue on the right. it is titled the ask.com home page, and my usual tabs are there. however, if I click on a tab, nothing works. I tried re-downloading firefox, but it changes nothing. help!!!!!

Alla svar (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Did you check the home page setting?

  • Tools > Options > General > Startup: Home page

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.