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Firefox crashes

  • 1 jibu
  • 1 ana tatizo hili
  • 12 views
  • Last reply by Moses

rrakocza
rrakocza
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updated Firefox and tested for the crash in safe mode, still crashes got troubleshooter 1.1a instaélled.

https://crash-stats.mozilla.com/report/index/fda9ecaf-4842-4aec-8483-915972140513

sometimes blue screen of death pairs to this every day problem.

sometimes this everyday problem is followed by the blue screen of death with bccode 50.

updated Firefox and tested for the crash in safe mode, still crashes got troubleshooter 1.1a instaélled. https://crash-stats.mozilla.com/report/index/fda9ecaf-4842-4aec-8483-915972140513 sometimes blue screen of death pairs to this every day problem. sometimes this everyday problem is followed by the blue screen of death with bccode 50.

All Replies (1)

Moses
Moses
  • Moderator
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Hi,

Your crash report signature (nsContentList::PopulateSelf(unsigned int)]) was matched with bugs 620122 and 710160. Bug 620122 was fixed in Firefox 9.

it looks like user.js is currently active in Firefox. The user.js file is only present if you or other software has created this file and normally it wouldn't be there.

You can delete a possible user.js file and numbered prefs-##.js files and rename (or delete) the prefs.js file to reset all prefs to the default value including prefs set via user.js and prefs that are no longer supported in the current Firefox release. You can get to the profile folder below:

  • Help > Troubleshooting Information > Profile Directory > Show Folder

or

  • Go to about:support and click Show Folder next to Profile Directory.