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Firefox crashes at startup

  • 3 majibu
  • 6 wana tatizo hili
  • 22 views
  • Last reply by FredMcD

dominiosantos
dominiosantos
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I had to force-reboot my pc, and since this reboot, Firefox crashes before even opening. Tried a couple of times, tried even the safe mode, no avail. It opens up the "send crash report" before even forming the window. I tried every troubleshooting option in this link https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent..., and I can't find a solution.

Report ID: bp-097cf830-056b-4970-b7ee-9d41e2140526

I had to force-reboot my pc, and since this reboot, Firefox crashes before even opening. Tried a couple of times, tried even the safe mode, no avail. It opens up the "send crash report" before even forming the window. I tried every troubleshooting option in this link [https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help], and I can't find a solution. Report ID: bp-097cf830-056b-4970-b7ee-9d41e2140526

All Replies (3)

FredMcD
FredMcD
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Have you tried to Start Firefox in Safe Mode ? {web link}

dominiosantos
dominiosantos Mwenye swali
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As I said, I do tried to start in safe mode, but it crashes before starting just the same...

FredMcD
FredMcD
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Okay, we will have to do this the hard way. Open the file browser on your computer. Depending on your system, you need to find this folder; C:\Users\=<User Name>=\AppData\Roaming\Mozilla\Firefox Once you are there, look for a folder called Crash Reports. Inside are two folders; submitted and pending. Go into each. Copy the last 5 File Names in each folder. Remember, the last 5. Check the date/time. Post all the information in the reply box below. Forgot to add, with each file name, include the date and time created.