Typing @ brings up homepage
One of my users is having an issue in Firefox that I've never seen before. If she types the @ symbol to log-in to a website, as soon as she types it Firefox brings her back to her homepage. I double-checked to make sure she didn't have her Ctrl or Alt keys stuck down. I also verified that she doesn't have the add-in that would allow her to customize her keyboard shortcuts. This makes it very difficult for her to log-in to sites that she needs to use to do her job. I had to have her switch over to Internet Explorer for now, which I really didn't want to do.
Please advise. User's PC is running Windows 7 Pro 64-bit & Firefox 34.0
All Replies (1)
Did she try to reboot the computer?
Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.
- Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
- Do NOT click the Reset button on the Safe Mode start window
- https://support.mozilla.org/kb/Safe+Mode
- https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
It is possible that the keyboard layout has been switched by accident by using the key sequence to rotate the keyboard layout.
- http://support.microsoft.com/kb/258824 - How to change your keyboard layout
Windows remembers the keyboard layout setting per application and you may have changed the keyboard layout by accident via a keyboard shortcut.