Firefox crashes
since i downloaded the latest firefox this problem started. please can you help me to fix this constant crash. My firefox cannot even start, it will just crash and write this: Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window. below is the detailed report.. THanks in advance for helping me
AdapterDeviceID: 0x0106 AdapterDriverVersion: 8.15.10.2353 AdapterSubsysID: 00000000 AdapterVendorID: 0x8086 Add-ons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:36.0 AvailablePageFile: 8990773248 AvailablePhysicalMemory: 3048128512 AvailableVirtualMemory: 3583746048 BIOS_Manufacturer: TOSHIBA BlockedDllList: BreakpadReserveAddress: 43712512 BreakpadReserveSize: 67108864 BuildID: 20150222232811 CrashTime: 1425365549 EMCheckCompatibility: true FramePoisonBase: 00000000f0de0000 FramePoisonSize: 65536 GraphicsCriticalError: |[0][GFX1]: Failed to init Direct2D DrawTarget. Size: Size(683,0) Code: 0x80070057|[1][GFX1]: Failed to create DrawTarget, Type: 1 Size: Size(683,0) InstallTime: 1424896040 Notes: AdapterVendorID: 0x8086, AdapterDeviceID: 0x0106, AdapterSubsysID: 00000000, AdapterDriverVersion: 8.15.10.2353 D2D? D2D1.1? D2D1.1+ D2D+ DWrite? DWrite+ D3D11 Layers? D3D11 Layers+ ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 35463 ShutdownProgress: quit-application StartupTime: 1425360604 SystemMemoryUsePercentage: 51 Theme: classic/1.0 Throttleable: 1 TotalPageFile: 12689563648 TotalPhysicalMemory: 6345732096 TotalVirtualMemory: 4294836224 URL: about:newtab Vendor: Mozilla Version: 36.0 Winsock_LSP: SOCKSESCORT over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : C:\Windows\system32\escortdrv.dll
SOCKSESCORT over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : SOCKSESCORT over [MSAFD Tcpip [RAW/IP]] : 2 : 3 : C:\Windows\system32\escortdrv.dll SOCKSESCORT over [MSAFD Tcpip [TCP/IPv6]] : 2 : 1 : SOCKSESCORT over [MSAFD Tcpip [UDP/IPv6]] : 2 : 2 : C:\Windows\system32\escortdrv.dll SOCKSESCORT over [MSAFD Tcpip [RAW/IPv6]] : 2 : 3 : SSPROXY over [MSAFD Tcpip [TCP/IP]] : 2 : 1 : C:\Windows\system32\sslsp105.dll SSPROXY over [MSAFD Tcpip [UDP/IP]] : 2 : 2 : SafeIP over [PROXIFIER MSAFD Tcpip [TCP/IP]] : 2 : 1 : C:\Windows\system32\SafeIPs.dll SafeIP over [PROXIFIER MSAFD Tcpip [UDP/IP]] : 2 : 2 : SafeIP over [PROXIFIER MSAFD Tcpip [TCP/IPv6]] : 2 : 1 : C:\Windows\system32\SafeIPs.dll SafeIP over [PROXIFIER MSAFD Tcpip [UDP/IPv6]] : 2 : 2 : PROXIFIER MSAFD Tcpip [TCP/IP] : 2 : 1 : PROXIFIER MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\PrxerDrv.dll PROXIFIER MSAFD Tcpip [TCP/IPv6] : 2 : 1 : PROXIFIER MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\PrxerDrv.dll MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [UDP/IP] : 2 : 2 : MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [TCP/IPv6] : 2 : 1 : MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll MSAFD Tcpip [RAW/IPv6] : 2 : 3 : RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll RSVP TCP Service Provider : 2 : 1 : RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll RSVP UDP Service Provider : 2 : 2 : PROXIFIER LSP : 30 : 0 : SafeIP : 2 : 0 : C:\Windows\system32\SafeIPs.dll SSPROXY : 2 : 0 : MSAFD RfComm [Bluetooth] : 2 : 1 : SOCKSESCORT : 2 : 0 : C:\Windows\system32\escortdrv.dll
useragent_locale: en-US
This report also contains technical information about the state of the application when it crashed.
All Replies (1)
We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
- On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
- In that text field, type %APPDATA% and press Enter. An explorer window should open.
- From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
- Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
- Open the most recent 5 files with a text editor and copy the IDs.
- Paste each ID with bp- into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.