Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes

  • 5 majibu
  • 1 ana tatizo hili
  • 2 views
  • Last reply by FredMcD

more options

Firefox not responding right after updating Malwarebytes - exited Firefox and now get crash reporter on starting FF. "There was a problem submitting your report" so Restart without sending report and get crash reporter again. Uninstall Firefox and re-install same thing. Restore computer to previous day still crash reporter. Same in Safe Mode. Same when running "crash reports submitted" Details of crash reporter say: AbortMessage: ###!!! ABORT: nds XPCJSContext failed to initialize.:file c:/builds/moz2_slave/m-esr52-w32- 000000...00/build/src/js/xpconnect/src/XPPCJ SContext.cpp, line 3474 and more

Firefox not responding right after updating Malwarebytes - exited Firefox and now get crash reporter on starting FF. "There was a problem submitting your report" so Restart without sending report and get crash reporter again. Uninstall Firefox and re-install same thing. Restore computer to previous day still crash reporter. Same in Safe Mode. Same when running "crash reports submitted" Details of crash reporter say: AbortMessage: ###!!! ABORT: nds XPCJSContext failed to initialize.:file c:/builds/moz2_slave/m-esr52-w32- 000000...00/build/src/js/xpconnect/src/XPPCJ SContext.cpp, line 3474 and more

Chosen solution

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Let’s do a full clean re-install;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Read this answer in context 👍 0

All Replies (5)

more options

Boot the computer in Windows Safe mode with network support to see if that has effect in case security software is causing problems.

more options

Same result in Windows Safe Mode.

more options

Suluhisho teule

Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Let’s do a full clean re-install;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86)

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Do Not remove the profiles folder.

Look for, and rename any Mozilla or Firefox program folders by adding .old to them. Do not rename the Mozilla Thunderbird folder if there is one.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. If all goes well, remove the OLD folders when you are done. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

more options

That made it all good in Window Safe mode, but not a regular startup so I removed that newly updated MalwareBytes program and it looks like I am back in the saddle. I am posting this from Firefox. Thank you.

more options

That was very good work. Well done. Please flag your last post as Solved Problem so others will know.