Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Send to mail recipient not working in W10

  • 4 majibu
  • 1 ana tatizo hili
  • 2 views
  • Last reply by MysteryMan

MysteryMan
MysteryMan
more options

I see that there has been a problem with "Send To - Mail recipient" recently, but, my version is 60.6.1 - should it be working OK in this version?

What happened was.....I came to my PC the other day and it had lost file associations for MS Office files (Word, Excel) and, in trying to fix, I clicked the "Reset to Miscrosoft recommended Defaults" button and then updated the Email default to be Thunderbird.

However, if I right-click on a document and do Send to, Mail recipient then I get an error message (see attachment).

So, clearly, this hasn't picked up TB as the default Email app.

Any ideas?

I see that there has been a problem with "Send To - Mail recipient" recently, but, my version is 60.6.1 - should it be working OK in this version? What happened was.....I came to my PC the other day and it had lost file associations for MS Office files (Word, Excel) and, in trying to fix, I clicked the "Reset to Miscrosoft recommended Defaults" button and then updated the Email default to be Thunderbird. However, if I right-click on a document and do Send to, Mail recipient then I get an error message (see attachment). So, clearly, this hasn't picked up TB as the default Email app. Any ideas?
Attached screenshots

Chosen solution

No guarantee this will work, but I'd suggest you download and run the full installer, set TB as the default during the setup, then restart the computer after setup so TB establishes the correct registry settings to make Send to - Mail recipient work.

Read this answer in context 👍 1

All Replies (4)

sfhowes
sfhowes
  • Top 10 Contributor
more options

Suluhisho teule

No guarantee this will work, but I'd suggest you download and run the full installer, set TB as the default during the setup, then restart the computer after setup so TB establishes the correct registry settings to make Send to - Mail recipient work.

MysteryMan
MysteryMan Mwenye swali
more options

Thanks for suggestion. Will this preserve my settings, accounts and local files?

I would hate to have to set it all up again!!!!

sfhowes
sfhowes
  • Top 10 Contributor
more options

Yes, uninstalling or reinstalling the TB program doesn't affect the TB profile folder that contains all your data.

MysteryMan
MysteryMan Mwenye swali
more options

sfhowes said

Yes, uninstalling or reinstalling the TB program doesn't affect the TB profile folder that contains all your data.

Yo! That has sorted it - brilliant, thanks!