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Won't allow hotmail account - always says password or account name invalid.

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  • Last reply by sfhowes

haopengyou_1
haopengyou_1
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I just installed tbird. I have been creating email accounts for all of my emails - it is so much easier now because your app usually finds the right server settings. But when I try to set up my hotmail email account, it does find the server settings but keeps telling me that my password or account name is invalid. I have checked many times. No problem with either. What do I need to do?

I just installed tbird. I have been creating email accounts for all of my emails - it is so much easier now because your app usually finds the right server settings. But when I try to set up my hotmail email account, it does find the server settings but keeps telling me that my password or account name is invalid. I have checked many times. No problem with either. What do I need to do?

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Matt
Matt
  • Moderator
  • Top 10 Contributor
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haopengyou_1 said

What do I need to do?

If you are selecting to use a POP protocol you will need to turn it on on the web site.

While you there check the settings Thunderbird is finding against those suggested by Outlook.com.

https://outlook.live.com/mail/0/options/mail/accounts

If this is the first mail account you have created that uses SSL/TLS connection encryption, it might be your anti virus is choking on it's cornflakes to result in your failure.

sfhowes
sfhowes
  • Top 25 Contributor
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Do you have two-step verification on the account? If so, use an app password in place of the regular account password.