Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Missing account passwords after updating Thunderbird to version 78.4.3

  • 2 majibu
  • 2 wana tatizo hili
  • 2 views
  • Last reply by iteame

iteame
iteame
more options

Hi All, After Tbird automaticly updated itself, all the accounts asks for password. I gave them again with saving. The passwords were accepted (account check is working). After restarting the Thunderbird, all the passwords are missing again. I have no Firefox installed. How could it be resolved?

Hi All, After Tbird automaticly updated itself, all the accounts asks for password. I gave them again with saving. The passwords were accepted (account check is working). After restarting the Thunderbird, all the passwords are missing again. I have no Firefox installed. How could it be resolved?

All Replies (2)

jdrolte
jdrolte
more options

I have a similar problem since the same update to Thunderbird. I do have Firefox installed with Windows 10 on my computers.

In my case I receive the following message when I select "Get Message" after a fairly long delay: "Sending of password for user "my user id" did not succeed. Mail server inbound.att.net responded servor error -- Please try again later. So far after several repeats on two of my computer over a 1 hour period nothing has changed.

When I go to see my current password I am unable to do so. I get the following message: "The user name or password in incorrect."

The update version is: 78.4.3 (32-bit)

My system had been working with no problems previously.

Any help/suggestions would be appreciated.

Thank you,

Jim

iteame
iteame Mwenye swali
more options

The problem may have happened because the mailbox profile was not in the default location but was moved to another drive originally. I could only overcome the problem with a clean reinstall. It took me 2 days to restore all the mails to their place.