Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Cannot receive messages nor save sent messages when using ESET NOD32

  • 4 majibu
  • 1 ana tatizo hili
  • 2 views
  • Last reply by evnorm

evnorm
evnorm
more options

Since Thunderbird was updated, I stopped receiving messages on the program and cannot save sent messages to "sent messages" folder. I have tried rebooting the computer and restarting Thunderbird. Can only get email by going to the gmail.com website. Much prefer to use T-bird. Help me, please.

Since Thunderbird was updated, I stopped receiving messages on the program and cannot save sent messages to "sent messages" folder. I have tried rebooting the computer and restarting Thunderbird. Can only get email by going to the gmail.com website. Much prefer to use T-bird. Help me, please.

Modified by Wayne Mery

All Replies (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Are you using ESET security/AV ?

evnorm
evnorm Mwenye swali
more options

Yes. Have been using ESET for more than two years and Thunderbird for more than ten years.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

evnorm
evnorm Mwenye swali
more options

Thanks for your help. Link solved problem.