Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 4 is NOW supported by the latest HP Simplepass application by Egistec.

  • 29 majibu
  • 223 wana tatizo hili
  • 1 view
  • Last reply by ljssr

more options

We are very happy to tell you there is good news. The latest version of HP SimplePass(7.0.74.0) has already supported FireFox4 and IE9.

Please follow below these step instructions: 1. Uninstall current HP SimplePass on your computer. 2. Install HP SimplePass and try again.

Hint: The latest version of HP SimplePass is available for download at http://www.egistec.com/websitedownload/patch/bioexcess/HPSimPlePass7.0.74.0.zip

Note: Before you will uninstall HP SimplePass, you can backup the data of Online Account. How to backup the data of Online Account: a). Open the Control center. b). Select “General Settings -> Data Backup Settings” c). Click “Browse…” to select a place to put your backup file. And input backup password and Hint. d). Check “Online Account data” option. And then Click “OK”. Backup data successfully. After reinstalling HP SimplePass, you can restore the backup file. How to restore the data of Online Account: a). Open the Control center. b). Select “General Settings -> Data Restore Settings” c). Click “Browse…” to select your backup file. And input backup password. d). Click “OK”. Restore data successfully.

Please do not hesitate to contact us if you need any further assistance.

Yours Sincerely EgisTec Customer Services

We are very happy to tell you there is good news. The latest version of HP SimplePass(7.0.74.0) has already supported FireFox4 and IE9. Please follow below these step instructions: 1. Uninstall current HP SimplePass on your computer. 2. Install HP SimplePass and try again. Hint: The latest version of HP SimplePass is available for download at http://www.egistec.com/websitedownload/patch/bioexcess/HPSimPlePass7.0.74.0.zip Note: Before you will uninstall HP SimplePass, you can backup the data of Online Account. How to backup the data of Online Account: a). Open the Control center. b). Select “General Settings -> Data Backup Settings” c). Click “Browse…” to select a place to put your backup file. And input backup password and Hint. d). Check “Online Account data” option. And then Click “OK”. Backup data successfully. After reinstalling HP SimplePass, you can restore the backup file. How to restore the data of Online Account: a). Open the Control center. b). Select “General Settings -> Data Restore Settings” c). Click “Browse…” to select your backup file. And input backup password. d). Click “OK”. Restore data successfully. Please do not hesitate to contact us if you need any further assistance. Yours Sincerely EgisTec Customer Services

All Replies (20)

more options

I received an email from one of the moderators asking whether this version of HP SimplePass for Egistec can be a replacement for Digital Persona.

I don't know if this can be a replacement. I do have a friend that uses DP in his system so I will try to see if he is willing to test. If you wish to try, do create a restore point so in case it doesn't work, you can easily recover your system.

more options

Great news for all of You using DigitalPersona. I've checked and I can confirm that the EgisTec version is a successful replacement for DigitalPersona. I use it on my dv7 and it works with Firefox 4 perfectly! Just uninstall DigitalPersona version and then after reboot install the one from EgisTec. Ta-dam!

Regards, m-kiler

more options

Ok, I MUST be doing something wrong. I have a dv7 as well. I uninstalled HP Simplepass 2011 and installed the version on the above listed link. I can open the software, however it doesn't seem to recognize my fingerprint reader. Any thoughts?

more options

This is awesome news! But I have a problem: is it only me, or you couldn't restore saved passwords from the previous HP SimplePass?

I did a backup as advised in the above thread, uninstalled old HP version, installed this new one, works fine BUT I have lost all my previous logins.

When I go on restore, it says that the file either got damaged or it's not a valid SimplePass backup file - which is not true, I have been saving my passwords monthly and always worked fine before.

Any ideas anyone?

Thanks in advance!

Modified by Dundy

more options

If you have a Validity Sensor, try downloading the updated set of drivers from the link below:

http://www.validityinc.com/post.aspx?id=186

Then try installing Simplepass. Hope it helps!

more options

Any solution to restore accounts?

Modified by agarw01

more options

Does anyone have any solutions that will work for someone using DigitalPersona Personal in Windows Vista 64? I've tried the Simple Pass program but it didn't work, I think because it is a Windows 7 version...

more options

Update: the workaround only works till FF4. Firefox 5 completely debunks it.

more options

I have e-mailed Egistec Customer Service. Will be curious to hear what estimated time they will advise for coming out with an upgrade so that we can use SimplePass with Firefox 5.

more options

Thanks Dundy ...... I hope they (Egistec) get around to having the update soon for Firefox 5. Do keep us posted please .....

more options

What's their email address? I can pester them as well, but I can't for the life of me find one on their website.

more options
more options

Just an update: no response from Egistec whatsoever so far.

more options

And still no answer, no update from Egistec. Pretty disappointing that they cannot even answer my email.

more options

Hey guys I'm not sure why they haven't gotten back to Dundy but I sent their team a message and got this reply:

Dear (Gitbox), Thank you very much for contacting EgisTec.

Our development team is now working on Firefox5&6 and the updated version is coming in the near future. We will inform you by email when it is ready.

Please do not hesitate to contact us if you need any further assistance.

Your Sincerely, Customer Service EgisTec Inc.

more options

Glad at least they responded to you. Let us know when you first get your hand on working drivers and thanks for the post!

more options

near future?"

In another 3 1/2 weeks Firefox 7 will be released.

more options

any news concerning SimplePass and Firefox 6 ?

more options

Finally is available the latest update from Egistec fully compatible with FF5/6 and maybe 7/8/9...:


Dear ETOSoft,

The last version HP SimplePass has been ready, it supports Firefox5&6. You can get it at: http://www.egistec.com/websitedownload/patch/BioExcess/RELEASE7.1BUILD5.9%20BIOEXCESS7.1B5.0-HP.zip

We are sorry for the last release.


Click here to sign in to the EgisTec customer service site

Your Sincerely, Customer Service EgisTec Inc.

more options

works fine with Firefox 5 and 6. Did anybody test it for the new Firefox 7 ?

@EtoSoft: I did sent them an e-mail, too. But they did not anwer me! Have you written something special ? Let's keep the topic up to date in here.

  1. 1
  2. 2