We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

bp-3ac9fecb-a01e-4730-a6ae-26db92150924 9/24/2015 9:15 AM bp-47237acc-b784-4d7f-ad18-8d3ac2150924 9/24/2015 9:13 AM bp-9766396a-23e2-4e43-9dcb-737f92150924 9/24/2015 9:12 AM bp-0221ac9e-a9fa-44f0-b9fb-2fde32150924 9/24/2015 5:19 AM bp-7459307e-0ec3-432a-b396-66be62150924 9/24/2015 4:48 AM

hi, at the moment this crash is under investigation by mozilla. the assumption is that it may have been triggered by a website update. were you on facebook & on a particular subsection of the site (a game perhaps) once those crashes happened ?

It started this morning, even trying to open any links on my Yahoo page.

It did also happen on Facebook as well.

I have also removed firefox, and did a clean install.

It is still crashing, but it lasts longer before it does.

Thank you for the help.

WRusr.dll = Webroot SecureAnywhere

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

wininet.dll = Internet Extensions for Win32

Disable Webroot.

check this:

• see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

• disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

• disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

• http://kb.mozillazine.org/Flash#Troubleshooting