Firefox will start fine on 10 a couple of times then will not. I then need to restart the computer to get it going again. Refresh (clean start) does not help.
Firefox will open normally after a restart or when turning the computer on. Then after using it a few times it will no longer open. From there I need to re-start again in order to regain access. I am running windows 10 on a pc laptop. I have performed the refresh (clean start) numerous times with no success. Any help would be most appreciated, thanks.
All Replies (1)
Hi, Please do this to repair Windows registry and Files : Use the Windows key + X keyboard shortcut to open the Power User menu and select Command Prompt (Admin).
Type (Copy/Paste) the following command and press Enter:
DISM /Online /Cleanup-Image /RestoreHealth
Reboot After.
Then please try doing a reinstall this way ( I will take it that you are running current release as no info came) : uninstall Firefox. Then Delete the Mozilla Firefox Folders in C:\Program Files , C:\Program Files(x86) & C:\ProgramData Then restart system. Then run Windows Disk Cleanup. (Note: This should be Pinned and run Weekly, If never done below expect 10's of gig's) Then run it again and click the button that says Cleanup System Files. Note: your Firefox Profile is saved. But you should make a back up before you do :
- https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles
- https://support.mozilla.org/en-US/kb/export-firefox-bookmarks-to-backup-or-transfer
Reinstall with Current Release Firefox 60.0.1 with a Full Version Installer
Please : go to the Firefox 3 Bar Menu --> Options --> Privacy & Security panel and under Permissions check (put a tick in the box) the setting to Prevent Accessibility Services from accessing your browser.
Please let us know if this solved your issue or if need further assistance.
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