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Firefox crashing when a word is typed like hacker and rogue

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  • Last reply by user633449

Weazy
Weazy
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ive been having this issue for a while and it started when i was watching youtube. any video that had the word hacker in i couldnt watch as soon as i clicked on the video the firefox stops then when searching on google it stopped. i checked my antivirus thinking that may be what it is, but i cant find anything in the antivirus that would do such a thing. so i would like to see if anyone has had this issue and can help me

ive been having this issue for a while and it started when i was watching youtube. any video that had the word hacker in i couldnt watch as soon as i clicked on the video the firefox stops then when searching on google it stopped. i checked my antivirus thinking that may be what it is, but i cant find anything in the antivirus that would do such a thing. so i would like to see if anyone has had this issue and can help me

All Replies (1)

user633449
user633449
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Hello,

The Refresh feature (called "Reset" in older Firefox versions) can fix many issues by restoring Firefox to its factory default state while saving your bookmarks, history, passwords, cookies, and other essential information.

Note: When you use this feature, you will lose any extensions, toolbar customizations, and some preferences. See the Refresh Firefox - reset add-ons and settings article for more information.

To Refresh Firefox:

  1. Open the Troubleshooting Information page using one of these methods:
    • Click the menu button New Fx Menu, click help Help-29 and select Troubleshooting Information. A new tab containing your troubleshooting information should open.
    • If you're unable to access the Help menu, type about:support in your address bar to bring up the Troubleshooting Information page.
  2. At the top right corner of the page, you should see a button that says "Refresh Firefox" ("Reset Firefox" in older Firefox versions). Click on it.
  3. Firefox will close. After the refresh process is completed, Firefox will show a window with the information that is imported.
  4. Click Finish and Firefox will reopen.

Did this fix the problem? Please report back to us!

Thank you.