Video download helper with Firefox add-on stopped working – driving me bonkers
System Linux mint 18.2 Sonya
Video DownloadHelper Version 7.4.0 Browser locale: en-US Production build Built on Tue Dec 15 2020 17:14:16 GMT+0100 (Central European Standard Time) Build options: browser=firefox
I used to be able to record mainly music from YouTube and some other sources using video download helper with the Firefox add-on.
It used to direct me sometimes to using the companion app, then at other times not.
The thing is now that it starts to record with a blue numbered disc showing. It gets almost to the end of the download, then the circle turns red and I get the following type of error messages – see below.
I also do not have the same layout on the 3 colour disc download helper button.
Updated the add-on but cannot find any specific help.
Would be very grateful for a simple fix, or complicated, that – OR, is there a better product??
Seasons greetings
Failed converting "youtube.com/watch?v=Tff9mJN-ZZU"
/opt/net.downloadhelper.coapp/converter/build/linux/64/ffmpeg: /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.27' not found (required by /opt/net.downloadhelper.coapp/converter/build/linux/64/libavfilter.so.7) /opt/net.downloadhelper.coapp/converter/build/linux/64/ffmpeg: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.27' not found (required by /opt/net.downloadhelper.coapp/converter/build/linux/64/libavformat.so.58) /opt/net.downloadhelper.coapp/converter/build/linux/64/ffmpeg: /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.27' not found (required by /opt/net.downloadhelper.coapp/converter/build/linux/64/libavcodec.so.58) /opt/net.downloadhelper.coapp/converter/build/linux/64/ffmpeg: /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.27' not found (required by /opt/net.downloadhelper.coapp/converter/build/linux/64/libvpx.so.6) /opt/net.downloadhelper.coapp/converter/build/linux/64/ffmpeg: /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.27' not found (required by /opt/net.downloadhelper.coapp/converter/build/linux/64/libaom.so.0)
Or this:
Could not get information from media 'youtube.com/watch?v=Tff9mJN-ZZU' from file '/tmp/vdh-176931dshEZTAKVRT.tmp'. The file might be corrupted.
{
"file": "/tmp/vdh-176931dshEZTAKVRT.tmp",
"stat": {
"dev": 2065,
"mode": 33188,
"nlink": 1,
"uid": 1000,
"gid": 1000,
"rdev": 0,
"blksize": 4096,
"ino": 8675517,
"size": 1126724,
"blocks": 2208,
"atimeMs": 1609228877938.8481,
"mtimeMs": 1609228984684.116,
"ctimeMs": 1609228984684.116,
"birthtimeMs": 1609228877938.8481,
"atime": "2020-12-29T08:01:17.939Z",
"mtime": "2020-12-29T08:03:04.684Z",
"ctime": "2020-12-29T08:03:04.684Z",
"birthtime": "2020-12-29T08:01:17.939Z"
}
} Exit code: 1 /opt/net.downloadhelper.coapp/converter/build/linux/64/ffprobe: /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.27' not found (required by /opt/net.downloadhelper.coapp/converter/build/linux/64/libavfilter.so.7) /opt/net.downloadhelper.coapp/converter/build/linux/64/ffprobe: /lib/x86_64-linux-gnu/libc.so.6: version `GLIBC_2.27' not found (required by /opt/net.downloadhelper.coapp/converter/build/linux/64/libavformat.so.58) /opt/net.downloadhelper.coapp/converter/build/linux/64/ffprobe: /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.27' not found (required by /opt/net.downloadhelper.coapp/converter/build/linux/64/libavcodec.so.58) /opt/net.downloadhelper.coapp/converter/build/linux/64/ffprobe: /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.27' not found (required by /opt/net.downloadhelper.coapp/converter/build/linux/64/libvpx.so.6) /opt/net.downloadhelper.coapp/converter/build/linux/64/ffprobe: /lib/x86_64-linux-gnu/libm.so.6: version `GLIBC_2.27' not found (required by /opt/net.downloadhelper.coapp/converter/build/linux/64/libaom.so.0)
All Replies (2)
Have you contacted their support?
sneggy said
Yes I posted this on Moziila support https://support.mozilla.org/questions/1320053
I meant support for the IDM program.