We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have tried to start Firefox but all I get is the error message below

  • 6 பதிலளிப்புகள்
  • 64 இந்த பிரச்னைகள் உள்ளது
  • 5 views
  • Last reply by cor-el

I have tried to start Firefox but all I get is the message below:

"Firefox is already running , but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system".

I have reinstalled Firefox and restarted my PC but I STILL get this message.

I have checked in Windows Task Manager but Firefox is NOT listed as a running process.

Have you any suggestions please?

I have tried to start Firefox but all I get is the message below: "Firefox is already running , but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system". I have reinstalled Firefox and restarted my PC but I STILL get this message. I have checked in Windows Task Manager but Firefox is NOT listed as a running process. Have you any suggestions please?

தீர்வு தேர்ந்தெடுக்கப்பட்டது

There are a few possible causes for this, full details are in the "Firefox is already running but is not responding" error - How to fix article.

Read this answer in context 👍 0

All Replies (6)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

There are a few possible causes for this, full details are in the "Firefox is already running but is not responding" error - How to fix article.

Thanks TonyE, after changing my Profile, I am now able to start Firefox again. 8-) However, do you have any ideas how I can retrieve my Bookmarks? (Grrrrrh, I didn't back them up manually, are they auto backed up, do you know?) Cheers Muggins aka Chris 8-(

You can recover data from the old profile, see Transferring data to a new profile.

Thanks again TonyE for being patient with me when I should have RTFM! I have followed the procedure and got most of my data back. Thanks again, Cheers Chris 8-)

OK i tried all things,restart, uninstall, taskmanager, new download, Delete folder, Delete all fifefox,checking profile, and even after each one of them and reistalling I still get same message? Firefox also does not like facebook, always crashing durring it.

You do still have a Firefox Profile Folder ?

If all Firefox profile folders are removed but there is still a file profiles.ini that links to a non-existing profile then you get the same error message.

See also "Hang at exit":