Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Why can't I click on certain parts of my screen only when using firefox. I can not use the top part of my scroll bar, but can use the bottom. I cannot click on the top part of any sites, but can click on any other part of the site.

  • 2 பதிலளிப்புகள்
  • 18 இந்த பிரச்னைகள் உள்ளது
  • 6 views
  • Last reply by sadamsq

When using firefox, I cannot use my top arrow or click on the top part of the scroll bar to make it move. I can use the middle and bottom of the bar. I also cannot click on certain items that are on a certain part of a web page (top section). When I use firefox to open my email the same thing happens. I cannot click on the top part of the email page such as the delete tab, check email tab, etc. I can however click on everything when I use internet explorer, so I'm not sure if this is a firefox issue or not. Thank you

When using firefox, I cannot use my top arrow or click on the top part of the scroll bar to make it move. I can use the middle and bottom of the bar. I also cannot click on certain items that are on a certain part of a web page (top section). When I use firefox to open my email the same thing happens. I cannot click on the top part of the email page such as the delete tab, check email tab, etc. I can however click on everything when I use internet explorer, so I'm not sure if this is a firefox issue or not. Thank you

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Recently both the Yahoo! Toolbar extension and the Babylon extension have been reported to cause an issue like that. Disable or uninstall those add-ons.

   * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
Read this answer in context 👍 2

All Replies (2)

தீர்வு தேர்ந்தெடுக்கப்பட்டது

Recently both the Yahoo! Toolbar extension and the Babylon extension have been reported to cause an issue like that. Disable or uninstall those add-ons.

   * https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes