Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Images load funny, videos don't sync if on another tab, and I can't drag and drop Google Drive files.

  • 1 பதிலளி
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by Andrew

braedyn
braedyn
more options

I've always used Firefox, but the past couple months things have started getting a bit screwy and I am not sure why as, to my knowledge, I haven't installed anything new. I first noticed it with images on webpages. If they load while I'm on another tab, when I switch back it's a white block until I scroll up or down (so the image is off the visible screen) and then when I scroll back to the image it's there. Videos also won't sync right if I switch to another tab while it's loading. I actually have to refresh the page and wait on that webpage in order for it to work. The nail in the coffin for me, though, is that I can no longer 'drag and drop' files to collections in Google Drive. I was always able to do this - and I can do it in other browsers like Chrome - but now not in Firefox. I'd hate to switch browsers, but these things are really irking me.

I've always used Firefox, but the past couple months things have started getting a bit screwy and I am not sure why as, to my knowledge, I haven't installed anything new. I first noticed it with images on webpages. If they load while I'm on another tab, when I switch back it's a white block until I scroll up or down (so the image is off the visible screen) and then when I scroll back to the image it's there. Videos also won't sync right if I switch to another tab while it's loading. I actually have to refresh the page and wait on that webpage in order for it to work. The nail in the coffin for me, though, is that I can no longer 'drag and drop' files to collections in Google Drive. I was always able to do this - and I can do it in other browsers like Chrome - but now not in Firefox. I'd hate to switch browsers, but these things are really irking me.

All Replies (1)

Andrew
Andrew
  • Moderator
more options

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems

Upgrade your graphics drivers to use hardware acceleration and WebGL

Did this fix your problems? Please report back to us!