Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Were and how long does FF store my sync datas if I deleted FF from all my notebooks to install it 4 weeks later?

  • 1 பதிலளி
  • 2 இந்த பிரச்னைகள் உள்ளது
  • 3 views
  • Last reply by Paul

Pete_9001
Pete_9001
more options

I deleted FF from all of my computers / laptops and after 3 or 4 weeks I tried to re-install FF on my new notebook. My account still exists and my PW ist still valid. But their are no more datas. Many booksmarks and VERY MUCH VERY IMPORTANT stored Passwords.

Sync notice no problems. No problem to sign in. But my datas are away.

I believe in FF since many years. So all my family because of me. I need a FF support admin to recover my datas from your backup. Please get in touch with me. Pete from germany

I deleted FF from all of my computers / laptops and after 3 or 4 weeks I tried to re-install FF on my new notebook. My account still exists and my PW ist still valid. But their are no more datas. Many booksmarks and VERY MUCH VERY IMPORTANT stored Passwords. Sync notice no problems. No problem to sign in. But my datas are away. I believe in FF since many years. So all my family because of me. I need a FF support admin to recover my datas from your backup. Please get in touch with me. Pete from germany

All Replies (1)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.