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Selecting multiple items and other Keyboard shortcuts in Google drive not working

  • 1 பதிலளி
  • 1 இந்த பிரச்சனை உள்ளது
  • 16 views
  • Last reply by Ankit Kumar

Rana Ali
Rana Ali
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Hello dear, I have a problem with Firefox where Keyboard shortcuts not working with Google drive, For example, I can not choose multiple items in it when I open it from Firefox I used Shift key and Ctrl key to select, but unfortunately not working .

Hello dear, I have a problem with Firefox where Keyboard shortcuts not working with Google drive, For example, I can not choose multiple items in it when I open it from Firefox I used Shift key and Ctrl key to select, but unfortunately not working .

All Replies (1)

Ankit Kumar
Ankit Kumar
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Hello Rana Ali..

please try these steps to see if they help:

  • Clear your cache and cookies. (See browser-specific instructions.)
  • Try an incognito or private window to view your Google Drive.
  • Try another browser or operating system. Make sure both browser and operating system are currently running on their latest version. (Here is a list of the configurations Docs support.)
  • Disable browser plugins or extensions. (Chrome, Firefox, Edge, Internet Explorer, and Safari instructions.)
  • Run Chrome Cleanup Tool (for Windows users) or Malwarebytes (for Mac users), to remove software that may cause Chrome to experience issues.
  • Turn off/disable hardware acceleration.
  • Have a domain or network administrator help you with firewall and/or server settings.
  • Try disabling and then re-enabling offline access.
  • Turn off the antivirus programs on your device temporarily.