We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I have suddenly lost all my bookmarks. This happened during an upgrade to Firefox 4 this morning.

  • 1 பதிலளி
  • 7 இந்த பிரச்னைகள் உள்ளது
  • 1 view
  • Last reply by cor-el

I opened Firefox this morning. Received dialog box asking me to check box to retrieve info. I checked Firefox (not Safari, etc.). Opened Firefox...nada. Then got request to upgrade so I did, thinking maybe this was part of the upgrade. downloaded upgrade and tried to drag & drop into my Applications directory. Told was "newer" version there already. But checking showed me that the version in my Apps directory was the old version. So I used "App Cleaner" to get rid of it (but kept the plist). Then I moved the new Firefox into Apps and opened it. Still nothing. I do have Firefox menu across the top but "View/Sidebar/Bookmarks" gets me nothing but the default locations.

I opened Firefox this morning. Received dialog box asking me to check box to retrieve info. I checked Firefox (not Safari, etc.). Opened Firefox...nada. Then got request to upgrade so I did, thinking maybe this was part of the upgrade. downloaded upgrade and tried to drag & drop into my Applications directory. Told was "newer" version there already. But checking showed me that the version in my Apps directory was the old version. So I used "App Cleaner" to get rid of it (but kept the plist). Then I moved the new Firefox into Apps and opened it. Still nothing. I do have Firefox menu across the top but "View/Sidebar/Bookmarks" gets me nothing but the default locations.

All Replies (1)

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.