Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

I am trying to restore bookmarks to Version 5 from a backup I made from Version 4.+. I get an error message "Unable to process backup file." What's wrong?

  • 2 பதிலளிப்புகள்
  • 8 இந்த பிரச்னைகள் உள்ளது
  • 2 views
  • Last reply by denvercary

I made a backup of my bookmarks when I was running Firefox Version 4+ (stored in a "json" file on a thumb drive). My primary hard disk crashed and when I down loaded Firefox on to a new hard drive, I got version 5.0. When I tried to restore the saved bookmarks, I got an error message that says "Unable to process backup file."

I made a backup of my bookmarks when I was running Firefox Version 4+ (stored in a "json" file on a thumb drive). My primary hard disk crashed and when I down loaded Firefox on to a new hard drive, I got version 5.0. When I tried to restore the saved bookmarks, I got an error message that says "Unable to process backup file."

All Replies (2)

A possible cause is a problem with the file places.sqlite that stores the bookmarks and the history.

Thank you so much for you reply. I just got back in to town and have not had a chance to try the suggested solutions. Now, at least, I have someplace to start. Thank you again.