Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

ఈ థ్రెడ్ ఆర్కైవ్ చేయడం జరిగినది. మీకు సహాయం అవసరం ఉంటే, దయచేసి ఒక కొత్త ప్రశ్న అడగండి.

Set up auto respond when the email is coming from me

  • 1 ప్రత్యుత్తరం
  • 1 ఈ సమస్య కలిగినది
  • 1 వీక్షణ
  • చివరి సమాధానమిచ్చినది sfhowes

steve91
steve91
more options

I use a 3rd party shopping cart for my business and my copy of the receipt emails show they are coming from me and to the customer. Sometimes customers will respond with a question to the order email address. If they send an email to the order receipt email address I would like an email to be automatically sent to them saying they should send the email to our support email address. How can I do that?

I use a 3rd party shopping cart for my business and my copy of the receipt emails show they are coming from me and to the customer. Sometimes customers will respond with a question to the order email address. If they send an email to the order receipt email address I would like an email to be automatically sent to them saying they should send the email to our support email address. How can I do that?

ప్రత్యుత్తరాలన్నీ (1)

sfhowes
sfhowes
  • Top 10 Contributor
more options

In most cases, an autoreply is created by first making a message template, the one notifying customers, and then creating a filter that replies to the sender with the template message. In your case, it might be simpler to add a Reply-to address, i.e. the support address, to the account that sends the receipts, which is the order email address.