Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

ఇంకా తెలుసుకోండి

email downloads very slow after most recent (68.8.1) update

  • 4 ప్రత్యుత్తరాలు
  • 1 ఈ సమస్య కలిగినది
  • 4 వీక్షణలు
  • చివరి సమాధానమిచ్చినది jeanharris

more options

Downloaded and installed most recent update - to 68.8.1 - and now my email downloads at the rate of about ten minutes for one email. Do I need to change a setting or something? Thanks.

Downloaded and installed most recent update - to 68.8.1 - and now my email downloads at the rate of about ten minutes for one email. Do I need to change a setting or something? Thanks.

ప్రత్యుత్తరాలన్నీ (4)

more options

You probably need to disable anti virus scanning of email, or even place an exemption for the Thunderbird process in the product.

more options

Nope, didn't do it. :( As I said, this just started the other day when I d/l and installed the latest update to Thunderbird. I've never had this problem before, and have had the same virus scanner for years. If I could figure out how to back out this update/uninstall it that's what I'd do. Y'know, uninstall & reinstall. Guess I'll be doing some looking around. *shrug*

Thanks for the try, appreciate it!

more options

To diagnose problems with Thunderbird, try one of the following:

  • Restart Thunderbird with add-ons disabled (Thunderbird Safe Mode). On the Help menu, click on "Restart with Add-ons Disabled". If Thunderbird works like normal, there is an Add-on or Theme interfering with normal operations. You will need to re-enable add-ons one at a time until you locate the offender.
  • Restart the operating system in safe mode with Networking. This loads only the very basics needed to start your computer while enabling an Internet connection. Click on your operating system for instructions on how to start in safe mode: Windows 10, Windows 8, Windows 7, Windows Vista, Windows XP, OSX
If safe mode for the operating system fixes the issue, there's other software in your computer that's causing problems. Possibilities include but not limited to: AV scanning, virus/malware, background downloads such as program updates.
more options

Thanks again for the help. I was in the midst of doing just that when another update came down. That update solved the problem.