We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

ค้นหาฝ่ายสนับสนุน

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

เรียนรู้เพิ่มเติม

หัวข้อนี้ถูกเก็บถาวรแล้ว โปรดถามคำถามใหม่หากคุณต้องการความช่วยเหลือ

Cannot attach to an email. Firefox crashes

  • 4 การตอบกลับ
  • 1 คนมีปัญหานี้
  • 1 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย FredMcD

jeanlyon
jeanlyon
more options

Every time I try to attach a document or a picture into Gmail, Firefox crashes. I have refreshed Firefox, refreshed Add ons. It worked for a day then started again. The only way to add them is to drag and drop.

Every time I try to attach a document or a picture into Gmail, Firefox crashes. I have refreshed Firefox, refreshed Add ons. It worked for a day then started again. The only way to add them is to drag and drop.

การตอบกลับทั้งหมด (4)

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29
jeanlyon
jeanlyon เจ้าของคำถาม
more options

bp-2b63cbb1-90c9-479d-9d98-567ec2161023 23/10/2016 11:03 bp-5c1dc413-ab2a-4423-89d4-79c872161022 22/10/2016 15:17 bp-9f0aba4f-c356-46d5-be84-c56752161022 22/10/2016 14:28 bp-d13f7f39-13d8-4795-aa54-c6fb62160929 29/09/2016 09:47 bp-f703f1f4-fe14-4a96-a2c2-588932160929 29/09/2016 09:42 bp-bf217fbc-b19a-423d-9298-78d532160925 25/09/2016 17:34 bp-1fa5f137-db46-4016-b9f0-993442160925 25/09/2016 17:33 bp-9b25b808-71ba-44a1-86e8-3647b2160919 19/09/2016 17:29 bp-ea528dab-000b-40b8-b049-9814e2161023 15/09/2016 20:02 bp-f936d0e3-20e1-42e9-8be3-9b49c2161023 15/09/2016 20:01

FredMcD
FredMcD
more options

bp-2b63cbb1-90c9-479d-9d98-567ec2161023 bp-5c1dc413-ab2a-4423-89d4-79c872161022

Signature: DirectUI::Element::StartDefer

KERNELBASE.dll = Microsoft

igdusc32.dll = Intel HD Graphics Drivers for Windows 8(R) = Intel Corporation

FileSyncShell.dll = Microsoft OneDrive = Microsoft Corporation

GROOVEEX.DLL = Microsoft Office 2010 = Microsoft Corporation +++++++++++++++++++++++++++++++++++++++++++++++ bp-9f0aba4f-c356-46d5-be84-c56752161022

Signature: UIItemsView::_OnBatchTimer

No programs flagged +++++++++++++++++++++++++++++++++++++++++++++++ Product Firefox Release Channel release Version 49.0.1 Build ID 20160922113459 OS Windows 10 OS Version 10.0.14393

bp-d13f7f39-13d8-4795-aa54-c6fb62160929

Signature: DirectUI::Element::StartDefer

mswsock.dll = Microsoft

windows.storage.dll = Microsoft

KERNELBASE.dll = Microsoft

combase.dll = Microsoft

ntdll.dll = Microsoft

FileSyncShell.dll = Microsoft OneDrive = Microsoft Corporation

FredMcD
FredMcD
more options

Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 Win XP: https://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/system_file_checker.mspx?mfr=true

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration