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I have firefox 21, in windows 7 32bit with Jaws 14 (screan reader for blind people) but when Jaws is on, youtube and firefox get stuck. Can someone help me?

  • 3 การตอบกลับ
  • 5 คนมีปัญหานี้
  • 330 ครั้งที่ดู
  • ตอบกลับล่าสุดโดย cor-el

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Yet if Jaws is not on it works perfectly. I can not find the problem... I am desperate please help!

Yet if Jaws is not on it works perfectly. I can not find the problem... I am desperate please help!

การตอบกลับทั้งหมด (3)

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

To Enable SafeMode

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
  • Once you get the pop-up, just select "'Start in Safe Mode"

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: "Firefox > Quit Firefox"; Linux: "Firefox/File > Quit")

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Make sure your Plugins are updated!

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thx for the info I will try it and then provide feedback!

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Try to disable hardware acceleration in Firefox.