If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

If you can't open Firefox, see:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
• http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen) as a test to see if that helps.

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

• Malwarebytes' Anti-Malware:
  http://www.malwarebytes.org/mbam.php
• SuperAntispyware:
  http://www.superantispyware.com/
• Microsoft Safety Scanner:
  http://www.microsoft.com/security/scanner/en-us/default.aspx
• Windows Defender: Home Page:
  http://www.microsoft.com/windows/products/winfamily/defender/default.mspx
• Spybot Search & Destroy:
  http://www.safer-networking.org/en/index.html
• AdwCleaner:
  http://www.bleepingcomputer.com/download/adwcleaner/
  http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
• Kasperky Free Security Scan:
  http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

• Anti-rootkit utility TDSSKiller:
  http://support.kaspersky.com/5350?el=88446

See also:

• "Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked

I'm not even able to keep Firefox open long enough to get a crash report

Do you get the crash reporter window?

If you can't open Firefox, see:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter#Location_of_crash_reports
• http://kb.mozillazine.org/Mozilla_Crash_Reporter#Viewing_crash_reports

• https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

No all i got was Firefox opening then a few seconds later it going Not Responding and me having to close it manually

Did you try to boot the computer in Safe Mode?

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

I'm unable at this time to access safe mode

i have same same problem

It seems to be once I install it things work fine, but when I restart the PC is when it starts to crash on me

I experienced the same problem after installing the windows updates produce 15 days from today November 7 2013. Seems to be that Windows is trying to push explorer on you. I had recover my computer to an earlier state (15 days ago) turn off any updates, update malware bytes and Mozilla.

I am not updating windows 8, until I can read people are no longer experiencing these problems

I experienced the same problem after installing the windows updates produce 15 days from today November 7 2013. Seems to be that Windows is trying to push explorer on you. I had recover my computer to an earlier state (15 days ago) turn off any updates, update malware bytes and Mozilla.

I am not updating windows 8, until I can read people are no longer experiencing these problems