Hi Pat, the first one of your crash reports is clickable. For the others, can you click through to submit or resubmit them to the server?

The cause of the problem isn't obvious from the first report. However, it does refer to the JavaScript "Just in Time" (JIT) compiler.

You can disable the JIT by running Firefox in Safe Mode. Could you test that and see whether Firefox becomes more stable?

To start Firefox in Safe Mode, hold down the Shift key when starting Firefox.

In the small dialog that should appear, click "Start in Safe Mode" (not Reset)

Any improvement?

Hi jscher2000

Firefox isn't in Safe Mode right now and I did have a problem when it was.

Will try it again after I check just what is JIT compiler and where do I find it to disable it?

I have had Java disabled in addons since Firefox announced there are security leaks opened up when Java is running. Is this the same program?

Clicked through on those reports. Not good at reading them and nothing pops out as needing attention. Is there more I can do with them to troubleshoot?

thanks Pat

Hi 4pat, Java is a plugin used on a small number of sites to run certain applications. Not related to JavaScript, despite the name.

You can disable the JIT compilers using the about:config preferences editor, but if running in Safe Mode doesn't help, then that might not be the true cause of the problem. Or in other words, whatever crashed the JIT is the true and as yet unknown source of the problem.

After you click through, more of the links on your about:crashes page should start with bp-. Go ahead and paste a sample of those into another reply here.

Do you already have more crash reports that have a bp- prefix?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

• bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

• You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

• http://kb.mozillazine.org/Mozilla_Crash_Reporter
• https://support.mozilla.org/kb/Mozilla+Crash+Reporter

I check the about:crashes list and only see one bp... report. Here it is:

bp-10fbafcb-b314-47ef-a198-3b3bb2140128 1/28/2014 1:49 PM

and here is the info that follows when I click through:

Firefox 26.0 Crash Report [@ js::jit::MGoto::accept(js::jit::MInstructionVisitor*) ] Search Mozilla Support for Help ID: 10fbafcb-b314-47ef-a198-3b3bb2140128 Signature: js::jit::MGoto::accept(js::jit::MInstructionVisitor*)

   Details
   Metadata
   Modules
   Raw Dump
   Extensions

Signature js::jit::MGoto::accept(js::jit::MInstructionVisitor*) More Reports Search UUID 10fbafcb-b314-47ef-a198-3b3bb2140128 Date Processed 2014-01-28 21:49:01.255078 Uptime 30 Last Crash 34 seconds before submission Install Age 238033 since version was first installed. Install Time 2014-01-26 03:41:37 Product Firefox Version 26.0 Build ID 20131205075310 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 Build Architecture x86 Build Architecture Info AuthenticAMD family 15 model 47 stepping 2 | 1 Crash Reason EXCEPTION_ACCESS_VIOLATION_READ Crash Address 0x0 User Comments App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x0241, AdapterSubsysID: 2a3e103c, AdapterDriverVersion: 6.14.13.783 D3D10 Layers? D3D10 Layers- D3D9 Layers? D3D9 Layers-

Processor Notes sp-processor01_phx1_mozilla_com.7915:2012; HybridCrashProcessor EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll 
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE5195D2-69DB-4E33-8B9C-5803606A095E}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{AE5195D2-69DB-4E33-8B9C-5803606A095E}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{62F27183-6E9D-44D0-BE0B-9EBAA1598EFB}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{62F27183-6E9D-44D0-BE0B-9EBAA1598EFB}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{48C56AB3-FE1D-41ED-A871-EE6690868777}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{48C56AB3-FE1D-41ED-A871-EE6690868777}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BC0C8E7A-8579-4D6F-8892-C988979134F0}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{BC0C8E7A-8579-4D6F-8892-C988979134F0}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{023AA303-AEFD-4A96-B7DD-5FB9D5D3F9C8}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll 
MSAFD NetBIOS [\Device\NetBT_Tcpip_{023AA303-AEFD-4A96-B7DD-5FB9D5D3F9C8}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Adapter Vendor ID

0x10de

Adapter Device ID

0x0241

Total Virtual Memory

2147352576

Available Virtual Memory

1870307328

System Memory Use Percentage

51

Available Page File

1277960192

Available Physical Memory

740712448

Bugzilla - Report this bug in Firefox Core Plugins Toolkit Related Bugs

Crashing Thread Frame Module Signature Source 0 mozjs.dll js::jit::MGoto::accept(js::jit::MInstructionVisitor *) js/src/jit/MIR.h 1 mozjs.dll js::jit::SplitCriticalEdges(js::jit::MIRGraph &) js/src/jit/IonAnalysis.cpp 2 mozjs.dll str_replace_regexp_remove js/src/jsstr.cpp 3 mozjs.dll js::str_replace(JSContext *,unsigned int,JS::Value *) js/src/jsstr.cpp 4 mozjs.dll js::ExclusiveContext::getNewType(js::Class const *,js::TaggedProto,JSFunction *) js/src/jsinfer.cpp

Show/hide other threads

Does this make sense to you? Thanks

Hi Pat, that actually is the one you posted before.

If the links on the about:crashes page are not changing to bp- links, could you click a few of the most recent ones and copy the URLs from the address bar and paste them here?

Most recent 3 crashes - thank you

https://crash-stats.mozilla.com/report/index/d0f7bd7d-dffe-47e4-a09b-3709d2140129

this is the only bp https://crash-stats.mozilla.com/report/index/10fbafcb-b314-47ef-a198-3b3bb2140128

https://crash-stats.mozilla.com/report/index/2b4f5462-f705-4a50-9661-787b92140129

The two new ones seem to be crashes in the Flash Player plugin. Does that sound right?

• Date Processed: 2014-01-29 05:42:16.739899
  Process Type: plugin Shockwave Flash Version:11.8.800.168 Filename:NPSWF32_11_8_800_168.dll

• Date Processed: 2014-01-29 05:43:20.756195
  Process Type: plugin Shockwave Flash Version:11.8.800.168 Filename:NPSWF32_11_8_800_168.dll

There have been several newer releases of Flash since the version you're using, but I don't know whether they are any more crash-resistant.

This is some standard guidance that addresses the most common issues with the Flash Player plugin. I'm sure you've seen some of it before, but just in case:

(1) If you have any recorders/downloaders that interact with Flash media make sure they are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe: http://helpx.adobe.com/flash-player/kb/video-playback-issues.html#main_Solve_video_playback_issues

(3) Disable protected mode (Windows Vista and higher)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

Might help a little bit.

Thanks for all your help. Last night I reinstalled Firefox and continue to have problems. It may be a system problem that I have to escalate to my computer friend in order to make things work. Do appreciate you hanging in there with me during this process. Pat