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Firefox opens and tries to restore a session then becomes unresponsive.

  • 1 reply
  • 1 has this problem
  • 25 views
  • Last reply by FredMcD

lksmith111
lksmith111
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I have used Firefox for years and have loved it. I have it on my HP desktop, my MS Surface Pro and on my Android phone. It works perfectly on the phone but will not function on either my Surface Pro or on my HP desktop. I have removed the sync and have reloaded the app numerous times. Most recently it didn't reinstall my favorite toolbar so I am flummoxed. I just upgraded to Win10 and downloaded the new version but the same thing happens.

Help! I really like Firefox but can't continue this way.

I have used Firefox for years and have loved it. I have it on my HP desktop, my MS Surface Pro and on my Android phone. It works perfectly on the phone but will not function on either my Surface Pro or on my HP desktop. I have removed the sync and have reloaded the app numerous times. Most recently it didn't reinstall my favorite toolbar so I am flummoxed. I just upgraded to Win10 and downloaded the new version but the same thing happens. Help! I really like Firefox but can't continue this way.

All Replies (1)

FredMcD
FredMcD
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You may have corrupt sessionstore file(s).

Type about:support in the address bar and press enter.

Under the page logo on the left side you will see Application Basics. Under this find Profile Folder. To it’s right press the button Show Folder. This will open your file browser to the current Firefox profile. Now Close Firefox.

Locate all the sessionstore files. Then rename or delete it. Restart Firefox.

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 11.0.12 Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.