Browser takes forever (pages just show the spinning cirlce almost like the speed of dial-up), have checked add-ons and settings, nothing appears out of order
For instance I have a podcast website that has been loading for 20 minutes now. If I am downloading an application that is 80 MB it's telling me 30 minutes. My internet service is T-mobile, speed 65 mbs.
All Replies (5)
hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
Application Basics Name Firefox Version 46.0.1 Build ID 20160502172042 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 5.1; rv:46.0) Gecko/20100101 Firefox/46.0 Profile Folder Enabled Plugins about:plugins Build Configuration about:buildconfig Memory Use about:memory Registered Service Workers about:serviceworkers Multiprocess Windows 0/1 (Disabled) Safe Mode false Profiles about:profiles Crash Reports for the Last 3 Days Report ID Submitted
All Crash Reports Extensions Name Version Enabled ID Firefox Hello 1.2.6 true loop@mozilla.org Multi-process staged rollout 1.0 true e10srollout@mozilla.org Pocket 1.0 true firefox@getpocket.com Microsoft .NET Framework Assistant 1.0 false {20a82645-c095-46ed-80e3-08825760534b} Graphics Adapter Description NVIDIA GeForce FX 5200 Adapter Drivers nv4_disp Adapter RAM Unknown Asynchronous Pan/Zoom none Device ID 0x0322 Direct2D Enabled Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. DirectWrite Enabled false (0.0.0.0) Driver Date 5-16-2008 Driver Version 6.14.11.7519 GPU #2 Active false GPU Accelerated Windows 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. Subsys ID 00000000 Supports Hardware H264 Decoding No; Failed to create H264 decoder Vendor ID 0x10de WebGL Renderer Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. windowLayerManagerRemote true AzureCanvasBackend skia AzureContentBackend cairo AzureFallbackCanvasBackend cairo AzureSkiaAccelerated 0 Important Modified Preferences Name Value browser.cache.disk.capacity 358400 browser.cache.disk.filesystem_reported 1 browser.cache.disk.hashstats_reported 1 browser.cache.disk.smart_size.first_run false browser.cache.disk.smart_size.use_old_max false browser.cache.frecency_experiment 4 browser.download.folderList 0 browser.download.importedFromSqlite true browser.places.smartBookmarksVersion 7 browser.search.suggest.enabled false browser.sessionstore.upgradeBackup.latestBuildID 20160502172042 browser.startup.homepage http://www.democracynow.org/ browser.startup.homepage_override.buildID 20160502172042 browser.startup.homepage_override.mstone 46.0.1 browser.urlbar.userMadeSearchSuggestionsChoice true dom.apps.reset-permissions true dom.mozApps.used true extensions.lastAppVersion 46.0.1 font.internaluseonly.changed false gfx.crash-guard.d3d11layers.appVersion 46.0.1 gfx.crash-guard.d3d11layers.deviceID 0x0322 gfx.crash-guard.d3d11layers.driverVersion 6.14.11.7519 gfx.crash-guard.d3d11layers.feature-d2d false gfx.crash-guard.d3d11layers.feature-d3d11 false gfx.crash-guard.status.d3d11layers 2 media.gmp-gmpopenh264.abi x86-msvc-x86 media.gmp-gmpopenh264.lastUpdate 1461265185 media.gmp-gmpopenh264.version 1.5.3 media.gmp-manager.buildID 20160502172042 media.gmp-manager.lastCheck 1463594260 media.hardware-video-decoding.failed true network.cookie.prefsMigrated true network.predictor.cleaned-up true places.database.lastMaintenance 1463270455 places.history.expiration.transient_current_max_pages 26827 plugin.disable_full_page_plugin_for_types application/pdf plugin.importedState true privacy.sanitize.migrateClearSavedPwdsOnExit true privacy.sanitize.migrateFx3Prefs true privacy.sanitize.timeSpan 0 services.sync.declinedEngines services.sync.engine.prefs.modified false services.sync.lastPing 1463625095 services.sync.lastSync Thu May 19 2016 13:25:38 GMT-0400 (Eastern Standard Time) services.sync.numClients 1 storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1461356426 Important Locked Preferences Name Value JavaScript Incremental GC true Accessibility Activated false Prevent Accessibility 0 Library Versions Expected minimum version Version in use NSPR 4.12 4.12 NSS 3.22.3 Basic ECC 3.22.3 Basic ECC NSSSMIME 3.22.3 Basic ECC 3.22.3 Basic ECC NSSSSL 3.22.3 Basic ECC 3.22.3 Basic ECC NSSUTIL 3.22.3 3.22.3 Experimental Features
Thanks Phillip, appreciate your attention to the matter...
thank you, nothing is really standing out there. could you try the following things though:
- you're on quite old nvidia hardware. could you go into the list of installed programs in your system control panel and see if you have an entry named "nvidia forceware network access manager" there? if so please uninstall that, as it has caused quite an amount of issues in regards to firefox in the past.
- go to the firefox menu ≡ > options > advanced > network > connection - settings... panel and set up firefox to directly connect to the internet ('no proxy').
- if the two steps from above didn't help (or didn't apply) please try to create a new firefox profile and see if the issue is reproducible there as well: Profile Manager - Create, remove or switch Firefox profiles
Tried all of this...no change.
Reinstalled my O.S last night.
This morning my downloads run at about 20kbs, tried to update adobe flash and the installation fails every time.
I try loading the yahoo page it take about 3 minutes.
I can't even access the add-ons page for Mozilla.
Also it takes longer to access the edit on post here than it does for me to load a page on facebook...
Note: 4 days ago this was not a problem.
Have no idea what to do...
Modified