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update wont install

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by James

turkey123
turkey123
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update is downloaded but will not install, showing alert at top of page to switch to basic site or install update, will not go away after multiple downloads

update is downloaded but will not install, showing alert at top of page to switch to basic site or install update, will not go away after multiple downloads

All Replies (4)

James
James
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You say you have Firefox 48.0 yet your Firefox useragent in your More System Details displays as Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:24.0) Gecko/20100101 Firefox/24.0

https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

James
James
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Also since you have Mac OSX 10.8 and not 10.9 or newer see https://support.mozilla.org/en-US/kb/firefox-osx for future.

turkey123
turkey123 Question owner
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I have a microsoft operating system

James
James
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turkey123 said

I have a microsoft operating system

Well if you really are using a Windows OS then your useragent may need to be fixed as it is showing in your More System Details as if you have Firefox 24.0 on Mac OSX 10.8 Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:24.0) Gecko/20100101 Firefox/24.0

This may explain why websites are saying you need to update Firefox.

Again Please see https://support.mozilla.org/en-US/kb/how-reset-default-user-agent-firefox

Modified by James