We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After latest update Firefox deleted all of my past history and downloads, how do I restore the downloads and past history ( older than 1 month)?

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

Shanked
Shanked
more options

After the most recent Firefox update Firefox would hang up when trying to access my history. Today when I tried to access my past history and downloads all of the old history (yesterday, past seven days and older than a month) and downloads were gone. How can I restore my history and downloads?

I am running Firefox version 48.0.2 and Wiindows 7.

After the most recent Firefox update Firefox would hang up when trying to access my history. Today when I tried to access my past history and downloads all of the old history (yesterday, past seven days and older than a month) and downloads were gone. How can I restore my history and downloads? I am running Firefox version 48.0.2 and Wiindows 7.

All Replies (1)

FredMcD
FredMcD
more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

Places Maintenance {web link} Allows to run Maintenance tasks on the database that drives Places, the bookmarks and history module behind Firefox.

Open the Add-ons Manager. Locate the add-on and press the Options button. Then follow the directions.

Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles