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Firefox is my default browser but I cannot open URL links in e-mails

  • 2 replies
  • 4 have this problem
  • 21 views
  • Last reply by cor-el

Willmol
Willmol
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I use MS Outlook 2013 for e-mail. When I receive e-mails with url hyperlinks in the they will not open. Instead I get a message about my organization's policies and am advised to contact my help desk. This is my personla computer and I have not set any policies which would produce this result. How can I get these links to Firefox so that they will open?

I use MS Outlook 2013 for e-mail. When I receive e-mails with url hyperlinks in the they will not open. Instead I get a message about my organization's policies and am advised to contact my help desk. This is my personla computer and I have not set any policies which would produce this result. How can I get these links to Firefox so that they will open?

Chosen solution

Hi, according to your message, if you have a message about your organization's policies, you may be connected through a proxy or something. have you the possibility to open your emails from another client such as Thunderbird? It may confirm you MS outlook is configured as your organization want to.

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smorele
smorele
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Chosen Solution

Hi, according to your message, if you have a message about your organization's policies, you may be connected through a proxy or something. have you the possibility to open your emails from another client such as Thunderbird? It may confirm you MS outlook is configured as your organization want to.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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This can be a problem with the default browser settings where some registry keys are incorrect or corrupted. You can try to redo the default browser setting and temporarily set another browser as the default browser. If that doesn't help then try to uninstall and reinstall Firefox. When you are on Windows 10 then make sure to set another browser as the default browser before uninstalling Firefox.

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