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Web page stopped working

  • 2 replies
  • 2 have this problem
  • 88 views
  • Last reply by merrittrh

merrittrh
merrittrh
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For many years I have used Firefox and would check lottery ticket numbers on the New York State Lottery web site. A few days ago it became a problem. I can get to the web site but then when you click an icon to go to a particular game to check the numbers nothing happens. When i tried to click on the FAQs icon or just get to the menu to find their contact inf, none of that worked either. I found an old copy of IE11 on my computer and connected with that and it worked. I contacted the NY Lottery web site via email and they said they didn't change anything.

Is there an issue with a recent Firefox update?

Ron

For many years I have used Firefox and would check lottery ticket numbers on the New York State Lottery web site. A few days ago it became a problem. I can get to the web site but then when you click an icon to go to a particular game to check the numbers nothing happens. When i tried to click on the FAQs icon or just get to the menu to find their contact inf, none of that worked either. I found an old copy of IE11 on my computer and connected with that and it worked. I contacted the NY Lottery web site via email and they said they didn't change anything. Is there an issue with a recent Firefox update? Ron

Chosen solution

You could try clearing the cache or deleting cookies and settings. If that doesn't work, try the last two articles linked below.

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

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All Replies (2)

Terry
Terry
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Chosen Solution

You could try clearing the cache or deleting cookies and settings. If that doesn't work, try the last two articles linked below.

https://support.mozilla.org/en-US/kb/how-clear-firefox-cache https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored https://support.mozilla.org/en-US/kb/websites-dont-load-troubleshoot-and-fix-errors https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can

merrittrh
merrittrh Question owner
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Thank you Terry.

the second item "Clear Cookies and site data for current website" did the trick

It did say it was clearing data for the ny.gov web site which makes me nervous because I also use other parts of ny.gov such as the sales tax section. We'll see if it affects anything else, just was wanted to get the Lottery pages.

I'll think positive for now.